Collections Specialist

Job Description

Job Description

The Credit & Collection Specialist is responsible for managing the collection of outstanding accounts receivable from an existing client base. This role involves implementing effective collection strategies, resolving billing discrepancies, and reducing overall accounts receivable delinquency. The specialist will serve as a key liaison between internal teams and customers to ensure timely payment and account resolution.

Key Responsibilities

• Proactively contact customers to resolve overdue account balances and perform collection calls for delinquent receivables.
• Use online tools and databases to locate customers with updated contact information.
• Investigate and resolve customer inquiries and disputes related to billing and payments.
• Prepare and submit weekly reports detailing the status of unpaid accounts.
• Coordinate with branch locations to schedule cylinder pickups.
• Communicate with the Accounts Receivable team to address missing, unapplied, or misapplied payments.
• Request remittance details from customers to ensure accurate payment application.
• Submit refund requests for closed or overpaid accounts.
• Support branch locations by lifting account suspensions when applicable.
• Assist with credit release processes for accounts exceeding credit limits.
• Oversee the processing of credits and rebills, conduct system-based cylinder audits, and execute cylinder-related adjustments on customer accounts
• Collaborate with branch personnel to determine appropriate next steps for delinquent accounts, including Loss of Use (LOU) billing or referral to collections.
• Perform additional duties as assigned to support the department and organizational goals.

Qualifications & Requirements :