SPENCER'S Onsite Spa Director

Job Title : Onsite Spa Director

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Location : Soho, New York

Salary : $60,000 - $75,000 (DOE)

Employment Type : Part Time / Full-time Roles available

About Us :

We are a high-end, boutique luxury spa offering a signature experience for our discerning clients. Our spa prides itself on providing exceptional service in a tranquil and refined environment.

We are seeking a passionate, experienced Manager to lead our team and ensure our spa maintains its reputation for excellence.

Job Summary :

As the Spa Director, you will oversee the day-to-day operations of our luxury spa, ensuring seamless customer service and venue excellence.

You will be responsible for leading and motivating a team of 20+ staff members to achieve operational success while maintaining the highest standards of service and quality.

Key Responsibilities :

• Oversee daily operations of the spa, ensuring smooth and efficient workflows.
• Front of house training & shift management.
• Lead, mentor, and manage a team of staff, fostering a positive and professional work environment.
• Ensure the highest level of customer service is maintained at all times, with particular attention to VIP clients.
• Develop and implement strategies to meet financial targets, increase client satisfaction, and optimize operational performance.
• Maintain strong attention to detail in all aspects of the spa, from client experience to facility maintenance.
• Collaborate with the marketing and partnerships teams to promote services and drive business growth.
• Payroll processing.
• Scheduling, appointment tracking.
• Manage ongoing vendor relationships, inventory, and products.
• Address client communications in a professional and timely manner, ensuring swift resolution.
• Ensure compliance with all safety and health regulations.

Qualifications :

• Minimum 5 years of experience in a management role within the luxury spa, beauty, salon industries.
• Proven leadership experience with a demonstrated ability to manage and inspire a diverse team.
• Exceptional customer service and communication skills, with the ability to build rapport with high-profile and VIP clients.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Experience working with high-value spaces, luxury brands, or similar environments.
• Proficient in business management software and spa-specific software (Wix, Booker, Mindbody, Classpass).
• Can-do attitude with a proactive approach to problem-solving and conflict resolution.
• A passion for wellness, spa services, and luxury client experiences.

Benefits :

• Competitive salary range based on experience ($60K-$75K).
• Opportunities for career growth within a fast-growing luxury brand.
• Generous discounts on spa treatments and products.
• Paid time off.

How to Apply :

If you have the qualifications and experience required to lead our team in providing luxury experiences, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and passion for the luxury wellness industry.

Job Types : Full-time, Part-time

Pay : $60,000.00 - $75,000.00 per year

Schedule :

• 8 hour shift.
• Day shift.
• Evening shift.
• Monday to Friday.
• Morning shift.
• Rotating weekends.

Experience :

Luxury Brand : 3 years (Required).

Ability to Relocate :

New York, NY 10012 : Relocate before starting work (Required).

Work Location : In person.

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