Manager of Content Management

Description & Requirements

Manager of Content Development

The Manager of Content Development leads the activities of a group of employees producing technical content and / or training (live or digital) to be delivered to internal or external customers

What You Will Be Doing :

• Monitors multi-media adult learning team of developers, including technical writing, how-to videos, skills-based videos, guided learning walkthroughs, and simulations.
• Manages content delivery and production deciding which learning mode is appropriate for training needs.
• Works closely with Product Management, Project Managers, and Product Development on content needs and resolves identified content gaps.
• Facilitates content publishing for multiple products with varying deadlines using Project Management skills and tools.
• Must understand both traditional and continuous delivery software development lifecycles.
• Assist in intake evaluation of new mergers & acquisitions by the company to determine learning needs.
• Evaluates the results of training programs to quantify results and propose improvements.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Mentors and coaches direct reports and guide goal setting and milestones.
• Work with the leadership team to facilitate cross-product projects and initiatives.

What You Will Likely Bring :

• Excellent written oral and communication skills.
• Ability to motivate and engage a wide audience of various levels and cultures.
• Ability to work with multiple areas of the organization.
• Ability to cultivate strong working relationships.
• Excellent customer service skills.
• Leadership skills.
• Decision-making skills

What Could Set You Apart :

• 5+ years of applicable experience in content development
• 3+ years experience in the Software industry
• 3+ years managing and developing employees
• Bachelor's degree (or equivalent experience)

The Product Team

The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS.

With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues.

We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive.

At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that's who we're interested in.

If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

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