JOB DESCRIPTION :
- Identify, analyze and process rental damage claims on a timely basis.
- Responsible for initial damage notification, within 48 hours of the machine's return.
- Communicate and schedule damage repairs with the corresponding supervisor.
- Review quoting accuracy and obtain signed acknowledgement when available.
- Manage rental damage variance to ensure maximum claim recovery.
- Follow up with customers upon repair completion.
- Collaborate with legal on repairs exceeding 15K.
- This job offers a unique opportunity to work in a dynamic and challenging environment, making a significant impact on our company's operations and customer satisfaction.
RECOMMENDED QUALIFICATIONS :
- Minimum 5 years' experience in the heavy equipment industry with progressive maintenance / repair supervisory experience and / or equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
- Ability to develop, maintain, and build relationships with various teams and management of all levels
- Excellent communication organizational and interpersonal skills : both verbal and written.
- Strong organizational skills and attention to detail.
- Strong computer skills and experience with Microsoft platforms.
- Willingness to travel to branches and meet with customers, insurance companies or technical communicators when necessary.
- Excellent customer service orientation and ability to work effectively in cross-functional teams.
- Strong problem-solving skills and a commitment to strategic objectives.
Equal Opportunity Employer
Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.
Rental Damage Recovery Analyst
Manage rental damage variance to ensure maximum claim recovery. Identify, analyze and process rental damage claims on a timely basis. Responsible for initial damage notification, within 48 hours of the machine's return. Communicate and schedule damage repairs with the corresponding supervisor. ...
Rental Damage Recovery Analyst
Manage rental damage variance to ensure maximum claim recovery. Identify, analyze and process rental damage claims on a timely basis. Responsible for initial damage notification, within 48 hours of the machine’s return. Communicate and schedule damage repairs with the corresponding supervisor....
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