Director, Technology Solutions

Humana Director, Technology Solutions Indianapolis, Indiana Apply Now

Become a part of our caring community and help us put health first

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Join Humana, a Fortune #40 company renowned as one of the Best Places to Work, and be a part of our dynamic team as the Director of Technology Solutions.

We are on a mission to revolutionize our Customer Relationship Management (CRM) systems within MarketPoint, Humana's Sales domain.

If you are a visionary technical leader with a passion for Salesforce CRM and a track record of driving continuous improvement, this pivotal role is your chance to make a substantial impact!

As the Director of Technology Solutions, you will spearhead the strategy and execution of IT initiatives that are vital to our business operations.

Your deep understanding of organizational capabilities and your ability to interlink them across various functions will be crucial.

You will manage the transition to a modernized CRM system while ensuring the seamless operation of existing systems to support ongoing business needs.

Your strategic decisions will directly influence our sales processes and enhance our agent experience, playing a critical role in Humana's commitment to our members' health.

This role is not just a job; it's an opportunity to excel in a thriving environment where you can truly make a difference.

Ready to embark on this transformative journey with us? Apply now and redefine the future of healthcare!

Key Responsibilities

• Act as a strategic partner to business and functional leaders, identifying and delivering sophisticated technological solutions.
• Lead large-scale projects and innovations related to CRM implementation, driving the strategy and operational procedures.
• Foster relationships with VPs, AVPs, and Directors, enhancing collaboration, information sharing, and strategic alignment.
• Define and implement a robust CRM strategy, aligned with business objectives, encompassing design, data integration, customization, and rollout.
• Enhance customer understanding and develop tailored solutions to meet diverse needs.
• Manage vendor relationships and internal team dynamics to ensure the effective functioning of CRM systems.
• Oversee data analytics and reporting, utilizing insights to drive decisions across the business.
• Keep abreast of industry trends to ensure Humana leads with best practices in CRM technologies.
• Lead and inspire a high-performing team, promoting a culture of diversity and inclusion.

Required Qualifications

• Bachelor's Degree or equivalent professional experience relative to the role
• 8+ years of technical experience
• 5+ years of management experience
• Proven expertise in operations, technology, and process optimization
• 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements

Preferred Qualifications

• Master's Degree
• Salesforce certifications
• Experience with Salesforce Health Cloud

Location / Work Style : Remote US

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few :

• Work-Life Balance
• Generous PTO package
• Annual Incentive Plan
• 401K - Excellent company match

If you share our passion for helping people, we likely have the right place for you at Humana.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$153,500 - $211,300 per year. This job is eligible for a bonus incentive plan based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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