Customer Experience Specialist

VirtualVocations
Hamilton, New Jersey, United States
Full-time

A company is looking for a Customer Experience Specialist - Europe.Key ResponsibilitiesResolve customer requests using ticketing systems like Zendesk and YouTrackEngage with customers and participate in the on-call roster for critical issuesCollaborate with various teams to enhance customer experience and escalate requests as neededRequired QualificationsValues of customer obsession, empathy, ownership, and opennessBasic knowledge of Python scripting, APIs, and file structures (XML, JSON)Experience with localization and translation is a plusReadiness to work in a fast-paced startup environmentOpenness to constructive feedback and diverse opinions

8 days ago
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