NOC Engineer

Job Description

Job Description

SHIFT : (Initially it would be M-F on day shift for 2 weeks of training (8am 4pm).After that, it would be Monday - Wednesday, Noon - 10pm and Sunday (4X10)

Candidates must be vaccinated for COVID!

JOB TITLE : NOC Engineer

NOC Engineer

EMPLOYMENT TYPE :

6 month Contract to hire

COMPENSATION : Pay $30 / hour

Pay $30 / hour

LOCATION DETAILS : Onsite in Overland Park, KS

Responsibilities

Provide Service Delivery and Service Assurance for Customer Wave circuits and the DWDM systems they are assigned to.

Work with wave circuit customers and cross connect providers via phone and e-mail to identify and resolve their service related issues.

Clearly document all steps taken to identify and resolve a customer and / or network issues.

Manage a queue of wave customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue.

Manage network ticket queues to ensure all network (customer and non-customer impacting) tickets are worked withing set time intervals.

Work with and coordinate effectively with all members of the CTO NOC team, other teams, as well as vendors in order to ensure swift resolution of customer and network issues

Requirements

Ability to work professionally with customers, vendors, and internal groups under all circumstances.

Manage customer expectations and escalation and de-escalate the situation as necessary.

Would prefer if the candidate has DWDM experience ( Dense wavelength-division multiplexing is an optical fiber multiplexing technology that increases the bandwidth of fiber networks.)

Perform other duties or special projects as assigned.

Ciena 6500 / RLS DWDM equipment experience.

Cisco equipment experience and certifications.

Strong technical knowledge in fiber optic networks. Also preferred technical knowledge in the area of networking (TCP / IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS.

IP addressing, DNS's and IP-VPN's is desired.

Strong problem solving skills.

Excellent verbal and written communication skills.

Ability and desire to provide excellent customer service to Customers.

Must excel in a fast-paced, dynamic environment where critical thinking and strong problem solving skills are required for success.

Ability to work independently, as well as in a team environment.

Reliable employment history with strong attendance and punctuality records.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.

modis.com / en -us / candidate-privacy / " target " blank">

https : / / www.modis.com / en -us / candidate-privacy /

The Company will consider qualified applicants with arrest and conviction records.

Pay Details : $28.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.

akkodis.com / en / us / candidate -privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Company Description

Global Footprint, Local Impact : As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.

Diverse Career Paths : With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths.

Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.

Commitment to Innovation : Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it.

Your ideas and innovations will have the space to flourish.

Continuous Learning and Development : The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field.

Our culture values continuous improvement, both for our company and for your career.

Inclusive and Collaborative Culture : We believe in the power of diverse perspectives and collaborative work environments.

At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.

Our Evolution and Your Role in It

Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities.

As we write our next chapter, your skills and vision will be instrumental in driving our continued success.

Empowering the Future

We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.

Join the Akkodis Community

At Akkodis, you're more than just an employee you're a vital part of a community shaping the future. We're excited to see where your expertise can take us.

Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

Company Description

Global Footprint, Local Impact : As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.

r n r nDiverse Career Paths : With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths.

Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. r n r nCommitment to Innovation : Innovation is our cornerstone.

With continuous investments in analytics and market intelligence, we not only predict the future of technology we create it.

Your ideas and innovations will have the space to flourish. r n r nContinuous Learning and Development : The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field.

Our culture values continuous improvement, both for our company and for your career. r n r nInclusive and Collaborative Culture : We believe in the power of diverse perspectives and collaborative work environments.

At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. r n r nOur Evolution and Your Role in It r n r nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group.

This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities.

As we write our next chapter, your skills and vision will be instrumental in driving our continued success. r n r nEmpowering the Future r n r nWe're not just creating solutions;

we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.

r n r nJoin the Akkodis Community r n r nAt Akkodis, you're more than just an employee you're a vital part of a community shaping the future.

We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.