Job Title : Patient Services Representative
Location : Alpharetta, GA
Duration : 6 Months
Job Description
Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions.
CSR report to a Service Center Supervisor who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels.
The ideal candidate is Detail Oriented, Customer-Centric, and Focused.
A Detail Oriented individual is effective with time management and organization skills. They ensure completeness and accuracy when customers' requests and concerns.
Essential Duties and Responsibilities :
Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
Serve as primary escalation point regarding Order Management issues to field Sales teams.
Accurately enter data into corresponding fields within various software programs (SAP / ERP and Salesforce.com).
Comply with standard work practices to ensure professional and consistent service in support of department phone / fax metrics.
Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers
Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests.
Provide back-up Account or Process Management based on individual desk requirement.
Job Experience :
5+ Years of Relevant Work Experience
3-5 Years of Experience in Call Centers
Preferred :
Basic Microsoft Suite Competency (Outlook, Word, Power Point).
Previous SAP experience or other Order Management Systems a plus but not necessary.
Salesforce.com knowledge a plus but not necessary.
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