Airline Passenger Assistant

Overview

ABM is hiring an Airline Passenger Service Assistant in our T. F. Green International Airport .

SHIFTS AVAILABLE : 3PM - 12AM / CL 6PM - 2AM

FULLTIME WEEKENDS REQUIRED

• MUST be available weekends and holidays
• Time and a half on Sunday’s and observed holidays

SALARY : $14 / hr. plus tips

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits Front Line Team Members

Airline Passenger Service Assistant who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Primary Duties and Responsibilities :

• Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
• Assist passengers at baggage claim as may be necessary
• Dependent upon airport, coordinate with dispatcher for assignments
• Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Interact with passengers in a positively interpersonal way
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

Basic Qualifications :

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred Qualifications :

• Must be 18 years of age or older
• Wheelchair experience a plus
• 1 yr. of Customer Service Experience preferred
• 1 yr. of similar work experience a plus
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable)

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.