Graphic Design Specialist

Position : Customer Service, Graphics and Marketing / Ecommerce

Status : Non-Exempt Full Time

Starting Wage : $ 20+ / hour DOQ

Reports to : Office Manager

Hours : 8 : 00 am to 4 : 30 pm, M-F with 2 paid 10-minute breaks and 1 unpaid ½ hour break.

Maple Grove, MN 55369 - On Site Only

UniversalPromo, Inc. is seeking an enthusiastic self-starter who is willing to work hard and keep cool under pressure. This position entails setting up customer provided copy and logos for a variety of print methods along with entering orders and contacting customers with art questions or to procure order authorization.

This position will also have the opportunity to assist with in-house marketing and ecommerce management. We offer training and support to ensure your success.

Benefits : 6 paid holidays, PTO up to 80-hours-year, Medical and Dental, retirement plan with waiting period of two-years.

Responsibilities

• Receive and analyze customer artwork for usability, setting up existing art for proofing, creating artwork proofs for customers, and printing acetates as directed
• Become familiar with equipment and product line to layout jobs for accuracy and efficiency.
• Answer and redirect inbound calls on all lines. Check voice messages.
• Respond to inbound customer inquiries for information such as ship dates, or other existing order questions.
• Make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders.
• Enter, proof, and make all orders live. Email orders for approval. Involves understanding and using accounting software in concert with contact management software to ensure accuracy of orders.
• Maintain superior level of accuracy while doing any work, particularly involving order management.
• Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders.
• Acquire knowledge of customer base for all companies. Understand and be able to use correct catalogs to complete orders and answer customer questions.
• Provide back-up support to office manager and other personnel as needed. Sales manager may also ask for assistance.
• Send literature as requested by customers or sales reps using current catalog request system. Including printing and updating literature for sales reps.
• Maintain file systems and daily filing tasks for all orders.
• Maintain office equipment. Example : fill printers with paper and toner, un-jam printers, etc.
• Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained.
• Digital Equipment on an as needed basis (not the primary role) : Wide format digital printer, Laser, Substrate printer and heat transfer print.

Prepare artwork and run jobs.

• Within 90 days of start date learn customer levels, price guide, product line, imprint specifications, production guidelines and shipping information in order to provide superior customer service.
• Maintain and create additional current standard operating procedures within current system.
• Perform other related duties in support of the Graphics, Customer Service and Documents Department as assigned by management.
• Assist with all in-house marketing projects including but not limited to : email blasts, direct mailings, catalogs, etc.
• Assist with maintaining online ecommerce site, updating listings, images, etc. as needed.

Qualifications

• Two or four year degree in Graphic Design or related field preferred but not required
• Minimum two years’ experience in product art or equivalent certification.
• Minimum two years customer service and data entry experience
• Ecommerce experience a significant plus
• Ability to read, understand and follow Standard Operating Procedures (SOP)
• Proficiency with Corel Draw primarily, Adobe Creative Suite : Illustrator, and / or Photoshop. (Adobe knowledge is a must.

Specifically, Illustrator)

• Demonstrated ability to understand and translate customer needs.
• Excellent written and verbal communication skills
• Strong organizational skills
• Detailed-oriented
• Prioritize and balance multiple tasks simultaneously
• Work effectively without close supervision
• Display a customer-oriented approach and a creative, positive outlook on all projects
• Work quickly and efficiently on varied orders for a range of customers
• Understanding hot stamping and pad printing a plus.
• Computer literacy Microsoft medium level
• Experience in telephone etiquette and protocol.
• Team player
• Experience with using and writing documentation FDA, ISO, OSA, Standard Operating Procedures (SOP) and / or Job Descriptions a significant plus.
• Mechanical aptitude a significant plus.

Advancement Opportunities : DOQ and interests will train more extensively into any of the departments for further resume enhancement and growth within the company.

UniversalPromo,Inc has a policy of hiring from within standards and policies.