A company is looking for a Head of Support to lead and enhance their support function for a growing community of creatives.
Key ResponsibilitiesSet and achieve clear goals regarding service level agreements (SLA) based on customer tiersOptimize the use of Zendesk and other tools to improve efficiency and productivityCollaborate with the product team to translate customer feedback into actionable updates and manage projects from start to finishRequired QualificationsPrevious experience in a support function within a hyper-growth organizationDeep experience implementing and customizing Zendesk for operational excellenceStrong project management skills with a bias towards actionExperience in building and managing a diverse, high-performing teamSome level of programming skills is a plus
Head of Support
A company is looking for a Head of Support and Payment Operations. ...
Head of Customer Support
The client is also proud to be one of the few medical supply companies accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Monitor daily customer service inquiries and offer top-notch support. Tools: Google Workspace, Microsoft Office. At least 3 years of profess...
SVP U.S. Personal Banking Reporting & Framework Operational Risk Program Manager (Hybrid)
Experience in Risk and Control Self-Assessment programs. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. ...
Security IT Manager
A company is looking for a Security Information Technology Manager for the Global Nurse Advice Line program. ...
General Manager
As the General Manager, you will play a crucial role in overseeing all staff, budgets, and operations of our local Burger King. Minimum of 2 years of General Management experience, currently, in the QSR industry is required. ...
Assistant IT Product Manager
IT Product Manager to interact with project teams and assisting the IT Product Manager with the with the tactical activities related to product management. This position is responsible for assisting the IT Product Manager with lifecycle management of an IT product (application family); triaging inbo...
Regional Manager of Operations - Construction
The Regional Manager of Operations will oversee all construction activities within a designated region, ensuring projects are completed on time, within budget, and to the highest quality standards. As a key member of our leadership team, you will play a vital role in shaping the future of our constr...
Director of IT
Cybersecurity and Compliance: Work closely with the vCISO to prioritize cybersecurity within the digital strategy, implementing appropriate controls and ensuring our digital assets are secure against emerging threats. The Director of IT spearheads the digital strategy, overseeing the infrastructure,...
Senior Product Manager - Security Operations Center (SOC)
We are passionate about making a positive impact in the world, and we’re looking for a highly skilled and experienced product manager to join our dynamic team. The Security Operations Center (SOC) underpins all Armor’s services, providing holistic and integrated protection, detection and...
Assistant General Manager
The Assistant General Manager (AGM) plays a crucial role in overseeing gym operations and staff, reporting directly to the General Manager. Participate in the selection process for Fitness Consultants (FCs) and other staff, making reliable hiring recommendations to the GM and District Manager (DM). ...