Instructional Designer & Content Architect

Instructional Designer & Content Architect

San Francisco, CA or Boston, MA, USA

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Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs faster.

More than 30 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly.

We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity :

At Postman, our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos.

From creating sales training and collateral to offering unwavering support and guidance, we're committed to equipping our GTM teams with everything they need to achieve unparalleled success.

What you’ll do :

• Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team
• Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention
• Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience’s training needs
• Conduct instructional research and analysis on our learners and stakeholders
• Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
• Manage, own, and update training content in LMS and CMS in collaboration with department standards
• Produce hands-on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
• Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle

Who you are :

• You possess strong knowledge of learning theories and instructional design models
• You have the ability to work effectively with cross-functional teams and stakeholders
• You understand the needs and learning styles of diverse audiences
• You can adapt quickly to evolving needs of a high growth GTM team and provide flexibility to adjust content to changing feedback, strategies and requirements
• You are comfortable with ambiguity and consider yourself adaptable : Willing to learn, try new approaches and iterate based on impact
• Your competencies include excellent organizational, analytical, interpersonal, and written / oral communication skills

What you’ve done :

• Minimum 3-5 years of experience designing and producing learning content for software applications
• Skilled in course development
• Experience managing, organizing, and updating Learning Management Systems and / or Content Management Systems (preferably Highspot)
• Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content
• Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards
• Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products.
• Strong analytical skills with the ability to use data to inform decisions and improve outcomes
• Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area
• Bachelor’s degree in instructional design, educational technology, or similar
• High standards, a strong eye for detail, and a strong sense of ownership.

Nice to haves :

• You have experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization
• You have experience with sales engagement tools such as Gong and Highspot
• You have experience with start-up cultures
• Experience using Postman and / or developer tools

Our Values :

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures.

In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product.

We are dedicated to delivering the best products we can.

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