Back-of-House Team Member

Back of House Team Member - Americana

Operational Team Member Role (100% Restaurant)

Description :

The Back of House Team Member is the core of the great food, cooked fresh that we serve to our guests. Their responsibility is to execute on orders with a sense of urgency and accuracy to ensure the guests that are coming to eat with us are receiving the best food all day, every day.

The Back of House Team Member is tasked with keeping the restaurant safe, clean and kept to a high standard and a level of excellence that is shown in each meal we serve.

They will ensure the highest standards of food safety by following processes and procedures. They will need to have great communication skills and a strong work ethic and they will be a proactive and positive part of the team who comes to work each day ready to show care and spread joy to those around them.

Our store culture is to Inspire Care and Enrich Community and the Back of House Team Member does this by serving great food that our guests expect and love.

Main Areas of Responsibility :

• Fast & Accurate Service
• Cleanliness & Equipment Upkeep
• Food Safety
• Engagement in a Positive Work Environment

Fast & Accurate Service :

• Have a knowledgeable understanding of official procedures and carry them out in a time efficient manner.
• Accomplish tasks with a sense of urgency
• Uphold speed of service times for dine in, carry out, and 3rd party orders that are in line with the stores current goals
• Ensure that every order is being completed accurately so that our order accuracy score remains in line with stores current goals
• Ensure that catering orders are prepared to meet expected delivery / pick-up times

Cleanliness & Equipment Upkeep

• Use and clean equipment according to procedure including : quick cleans, boil outs, cleaning of thaw cabinets, toasters, ovens, mixers, choppers, breading tables, and additional items
• Ensure that the environment is clean and well maintained for both guest appearance and team member safety.
• Cleaning tasks include : dusting, scrubbing, mopping, wiping down, organizing and additional deep cleaning tasks.
• Be proactive in cleaning tasks and activities while keeping in mind that cleaning tasks can and should be paused to complete orders first.
• Maintain clear and safe walkways, free of dirt, debris, or spills.
• Ensure that dishes are being cleaned according to procedure including current chemical, soap and water usage and temperature.
• Ensure the dishwasher is used properly and that dishes are dried completely before stacking and reusing.
• Maintain a tidy back of house with product being pulled and backfilled into its proper place as well as the cleaning up of boxes, flaps, tape, etc that can cause disorganization on the shelves in the back of house.
• Be an active participant in a culture of cleanliness and care

Food Safety

• Ensure that the practices you are doing are in accordance with food safety standards
• Keep an up to date food handlers card and / or higher qualifications / equivalency
• Ensure cleanliness of equipment and utensils before use
• If you see food safety protocols not being followed, report to management immediately
• Follow procedures for tracking food as it moves through kitchen systems including box label chicken tracking and proper labeling
• Use kitchen systems to ensure food is held properly and removed in accordance with procedures around time and temperature
• Be an active participant in a culture of food safety

Engagement in a Positive Work Environment

• Be a positive influence on those around you by coming to work prepared to work with a good attitude
• Help the continual improvement of the store by ensuring you and those around you are working according to procedure
• Ensure that all guest facing interactions are performed in a positive manner including dealing with difficult or disgruntled guests
• Show genuine care towards your co-workers, just as they are expected to show you the same level of respect and care.
• Ensure healthy and positive communication, focused around work related activities, are taking place between yourself and your co-workers.

This communication doesn’t take precedence over order fulfillment.

Additional Requirements :

• Physical Requirements
• Availability Requirements

Physical Requirements :

• Standing / Walking for the entire duration of shift
• Kneeling, bending, lifting, reaching, carrying, pushing, pulling, climbing step stool, but not limited to these.
• Lifting objects up to 50lbs
• Working with cooking equipment including : fryers, knives, ovens, blades, mixers, but not limited to these.
• Polite tone of voice and manners towards guests and co-workers
• Positive facial expressions
• Usage and reading of computers, tablets, screens.
• Cleaning dishes
• Restrictions as to appearance including, hair color and style, nail color and style, makeup, but not limited to these, will be discussed in depth during interview / orientation.

Availability Requirements :

• Team Members must be able either to open or close with their availability. Team members can be scheduled for mid shifts but availability is based around those who can either open or close the restaurant.
• Team members must be available to work Friday and Saturday.
• Team members must be available to work holidays, excluding Christmas and Thanksgiving.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.