Job Description
Job Description
Job Description : Service AdvisorReady to Rev Up Your Career?
Are you passionate about cars, love working with people, and ready to make every customer's day? If you’re a pro at providing top-notch service and thrive in a dynamic environment, then buckle up and join our team as a service advisor!
Qualifications
- Licenses : Valid Driver's License and other relevant licenses.
- Special Skills : Preferred 1 year of experience as a Technician.
- Communication : Stellar communication skills are a must!
- Appearance : Professional and personable appearance.
- Standards : Ability to meet our production and quality standards.
Benefits :
- Competitive salary and commission structure
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts on vehicles and services
- Continuous training and professional development
- Opportunities for career advancement
- Friendly and supportive work environment
- Flexible work schedules
- Performance bonuses and incentives
- Employee recognition programs
- Team-building events and activities
- Wellness programs and gym membership discounts
- Modern and well-equipped facilities
- Access to the latest Nissan models and technology
Physical Requirements
- Surroundings :
- Spend time both outdoors in various weather conditions and indoors in air-conditioned comfort.
- Activity :
- Regularly sitting, standing, walking, bending, twisting, stooping, kneeling, squatting, and lifting.
- Occasionally lifting over 50 lbs.
- Reaching / lifting overhead, climbing stairs, repetitive hand / finger movements, and grasping / grabbing with hands.
- Regularly pushing and pulling.
ExpectationsGeneral Expectations
- Customer Focus : Dedicate yourself to ensuring customer satisfaction.
- Problem Solver : Ask questions, listen actively, and determine management, production, and quality requirements.
- Meeting Maven : Attend company meetings every Thursday at 2 : 30 PM. Bring your ideas and any issues.
- Follow-Up Guru : Maintain a system that ensures you follow through with assigned projects.
- Goal Setter : Establish and achieve personal performance goals aligned with company standards.
- Self-Reviewer : Analyze your actions daily, weekly, monthly, and yearly to improve efficiency and effectiveness.
- Tech-Savvy : Stay updated on industry terminology and technological changes in products and services.
- Legal Eagle : Know and comply with federal, state, and local business regulations.
- Team Player : Follow supervisors' lawful directions, understand and follow work rules, and engage in performance management.
- Positive Influence : Interact well with others and boost employee morale.
- Confidentiality : Uphold the company's non-disclosure and confidentiality policies.
- Flexibility : Be ready to work evenings, weekends, and holidays as needed.
Job-Specific Expectations
- Sales Savvy : Sell dealership products and services to every customer through various channels, regardless of their service needs.
- Goal-Oriented : Work with the Service Manager to set and meet sales quotas and goals, focusing on Repair Order dollars and sales penetration.
- Product Pro : Introduce and sell non-warranty and pre-paid service plan products.
- Efficient Time Manager : Utilize time effectively to meet customer needs and solicit sales.
- Procedure Follower : Consistently use established procedures for warranty items and paperwork.
- Tech Mastery : Use and stay updated with the computerized system to meet profit goals.
- Prospect Developer : Actively seek and develop new sales prospects.
- Demonstrator : Show customers the benefits of our products and services compared to other brands and dealerships.
- Cross-Seller : Effectively cross-sell accessories, parts, repair services, and miscellaneous offerings.
- Customer First : Be polite and friendly, greet customers promptly, and consistently follow the sales process.
- Qualifier : Verify customers' qualifications for their wants, needs, and ability to buy.
- Complaint Handler : Deal with complaints empathetically and pleasantly to increase customer satisfaction and loyalty.
- Consistency : Ensure customers receive consistent treatment by following documented procedures.
- Telephone Etiquette : Conduct courteous and prompt telephone transactions.
- Quotation Expert : Utilize a consistent quotation process for sales.
- Follow-Up Specialist : Contact customers regularly to promote additional sales and satisfaction.
- Cost Communicator : Determine costs and completion dates, and communicate expected repair times to customers.
- Efficiency Analyzer : Analyze progress to maximize efficiency and maintain high-quality repairs.
- Resource Utilizer : Delegate jobs to technicians appropriately, considering skill levels and resources.
- Parts Expert : Ascertain correct part numbers on repair orders and assist the parts department as needed.
- Accurate Diagnostician : Diagnose problems accurately and describe them correctly on repair orders.
- Service Department Collaborator : Work with the Service Manager to maintain an effective and proficient Service Department.
- Technician Support : Assist technicians if they have trouble completing service work.
- Estimator : Produce accurate estimates for repairs.
- Cashier : Provide cashier transactions when needed.
- Warranty Pro : Adhere to procedures for timely and proficient handling of warranty items.
- System Proficiency : Become familiar and proficient with all phases of the computer system needed for parts and service management.
- Repair Order Specialist : Start and finalize repair orders for warranty, customer-paid, and internal repairs.
- Supplementary Sales : Notify customers of service specials or additional needed work.
- Prompt Notifier : Notify customers promptly about any delays, changes, or additional required work.
- Repeat Repair Attention : Give special attention to repeat repairs to ensure issues are corrected.
- Realistic Commitment : Do not make commitments that cannot be met and communicate with customers to keep expectations appropriate.
Join Our Team!
If you’re ready to bring your A-game, love making customers smile, and want to be part of a fantastic team, apply now and let’s drive success together!
6 days ago