Description
Provide oversight and direction of operational goals and measures per SLAs to ensure overall operational effectiveness of assigned office(s) and delivery of world class service to Luminare Health clients and customers.
Act as mentor, coach and role model within assigned office(s) providing leadership and employee development opportunities to entire operations staff promoting personal growth and ensuring greater self-sufficiency.
Collaborate effectively to support and advocate enterprise, business operations and business initiatives by developing best practices which emphasize ownership, accountability, managed metrics, and overall, consensus, removing obstacles, holding self and others accountable.
Actively engage in company projects, initiatives, and participate in prospective / current client presentations and meetings when needed to support the strategic needs of the business.
Other duties as needed / assigned
Minimum Requirements
Minimum of 15-year experience leading / managing in operations environment
Bachelor's degree preferred or equivalent experience
Preferred Requirements
Demonstrated success in managing and leading in TPA / Carrier operations environment, including Claims, Customer Service, Enrollment, Billing and Quality Assurance.
Demonstrated experience in motivating and leading highly successful operations and office support teams
Ability to inspire, lead and coach leaders and employees at multiple levels
Experienced in working cross functional organization and strategies which build consensus and synergies that support change
Ability and interest in participating in Client Presentations as operations lead.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement :
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement :
At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work.
From health and wellness benefits, 401(k) savings plan, a minimum of 15 days’ of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.
The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.
Min to Max Range :
$130,100.00 - $244,400.00
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