Job Description
Responsibilities :
- Understands the client’s business, strategic goals, and competitive landscape and utilize that knowledge to establish credibility with the client(s)
- Develops and maintains relationships with client(s) at appropriate levels through proactive and value-added daily contact
- Point of contact for the client; represents the client interests
- Consistently strengthens and adds value to the client relationships
- Provides support for the revenue growth and financial management processes for assigned client account(s) including :
- Revenue forecasting and tracking
- Revenue recognition and reporting
- Supports the Invoicing / Billing process
- Partners with Functional teams to estimate staffing and scoping for new revenue opportunities
- Captures / validates scope and product / service details using inputs from internal team members to generate work and pricing estimates
- Contributes to / drives SOW and Change Order and routing for legal and business / finance approvals
- Assists with Contracting (working with internal Legal and Pricing teams)
- Leverage knowledge of Epsilon products, services, and capabilities to provide recommendations and solutions to clients
- Possess business-level understanding of all contracted work
- Collaborates with other Epsilon business functions
- Track and route activities needed to ensure proper approvals are obtained and appropriate team members are updated as required
- Prepares well-organized, clear, and concise internal and external communications
- Responsible for alerting Account Leadership of any significance client changes or barriers that impact budget and / or timelines
- Understand and assist in managing client compliance requirements
Knowledge & Skills :
- Able to multi-task
- Research and understand the current marketing landscape
- Capable of seeing the big picture but able to dissect it into manageable pieces when necessary
- Able to work collaboratively with all stakeholders and influence results
- Build effective relationships that drive results
- Acquires knowledge of marketing technologies; industry knowledge, and Epsilon capabilities
- Able to identify and understand client challenges, offer solutions / recommendations and escalate to Account Leadership when appropriate
- Able to adapt to changing expectations and timelines
- Good organizational skills and time management
- Strong communication skills
- Demonstrates resourcefulness
- Able to work in a team or independently with minimal supervision as needed
- Proficient with Microsoft Office Suite products
Experience :
- Requires 0-18 months of related experience
- Work experience in an office setting and in a team environment is preferred
Education :
- Bachelor’s degree (or above)
- Completion of classes in business management, marketing, accounting / finance are a bonus
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