Client Coordinator - Sales

Job Location

35 West Wacker Drive, Chicago, IL, 60601, USA

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Responsibilities

• Understands the client’s business, strategic goals, and competitive landscape and utilizes that knowledge to establish credibility with the client(s).
• Develops and maintains relationships with client(s) at appropriate levels through proactive and value-added daily contact.
• Acts as the point of contact for the client; represents client interests.
• Consistently strengthens and adds value to client relationships.
• Provides support for the revenue growth and financial management processes for assigned client account(s) including :
• Revenue forecasting and tracking.
• Revenue recognition and reporting.
• Supports the Invoicing / Billing process.
• Partners with Functional teams to estimate staffing and scoping for new revenue opportunities.
• Captures / validates scope and product / service details using inputs from internal team members to generate work and pricing estimates.
• Contributes to / drives SOW and Change Order and routing for legal and business / finance approvals.
• Assists with Contracting (working with internal Legal and Pricing teams).
• Leverages knowledge of Epsilon products, services, and capabilities to provide recommendations and solutions to clients.
• Possesses business-level understanding of all contracted work.
• Collaborates with other Epsilon business functions.
• Tracks and routes activities needed to ensure proper approvals are obtained and appropriate team members are updated as required.
• Prepares well-organized, clear, and concise internal and external communications.
• Responsible for alerting Account Leadership of any significant client changes or barriers that impact budget and / or timelines.
• Understands and assists in managing client compliance requirements.

Knowledge & Skills

• Able to multi-task.
• Research and understand the current marketing landscape.
• Capable of seeing the big picture but able to dissect it into manageable pieces when necessary.
• Able to work collaboratively with all stakeholders and influence results.
• Build effective relationships that drive results.
• Acquires knowledge of marketing technologies; industry knowledge, and Epsilon capabilities.
• Able to identify and understand client challenges, offer solutions / recommendations and escalate to Account Leadership when appropriate.
• Able to adapt to changing expectations and timelines.
• Good organizational skills and time management.
• Demonstrates resourcefulness.
• Able to work in a team or independently with minimal supervision as needed.
• Proficient with Microsoft Office Suite products.

Experience

• Requires 0-18 months of related experience.
• Work experience in an office setting and in a team environment is preferred.

Education

Completion of classes in business management, marketing, accounting / finance are a bonus.

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.

For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services.

Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging, and loyalty solutions.

We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people, and consumers.

We are seeking candidates that align with our company values, demonstrate them, and make them meaningful in their day-to-day work :

• Act with integrity : We are transparent and have the courage to do the right thing.
• Work together to win together : We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose : We shape the market with big ideas that drive big outcomes.
• Respect all voices : We embrace differences and foster a culture of connection and belonging.
• Empower with accountability : We trust each other to own and deliver on common goals.

As an Epsilon employee, you deserve perks and benefits that put you, your family, and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

• Time to Recharge : Flexible time off (FTO), 14 paid holidays.
• Time to Recover : Paid sick time.
• Family Well-Being : Parental / new child leave, childcare & elder care assistance, adoption assistance.
• Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Please reach out to [email protected] to request an accommodation.

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