Customer Support Specialist

Company Description

BioProtein Technology is a rapidly growing company in Tampa, FL. The company is the provider of BioPro+, the #1 Non-Synthetic Alternative to Rx HGH and Peptide Therapies.

It offers faster, easier, and safer solutions at a fraction of the cost.

Role Description

This is a full-time on-site role for a Customer Support Specialist at BioProtein Technology. The Customer Support Specialist will be responsible for providing customer support, handling technical support inquiries, and ensuring customer satisfaction.

The ideal candidate will have a passion for health and wellness and a strong commitment to providing exceptional customer service.

Key Responsibilities :

• Customer Support : Provide outstanding support to customers via phone, email, and chat, addressing inquiries about products, orders, and company policies.
• Product Knowledge : Maintain in-depth knowledge of our nutritional supplements, including ingredients, benefits, and usage, to effectively assist and educate customers.
• Order Processing : Assist customers with order placement, modifications, and cancellations, ensuring accuracy and timeliness.

This requires an understanding of our shipping and commerce system.

• Issue Resolution : Handle customer complaints and concerns with empathy and professionalism, finding effective solutions and following up to ensure customer satisfaction.
• Sales Support : Promote and upsell products based on customer needs and preferences, contributing to overall sales goals while maintaining a customer-centric approach.
• Feedback Collection : Gather customer feedback regarding products and services to help improve the overall customer experience and product offerings.
• Collaboration : Work closely with the warehouse team to ensure seamless operations and fulfillment of customer needs.
• Documentation : Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system.

Utilize and contribute to our knowledge base of customer service procedures and best practices.

• Training and Development : Proactively participate in ongoing training to improve product knowledge and customer service skills.
• Teamwork : Share best practices and contribute to a culture of support for teammates to assist with customer support issues.

Not afraid to ask for help.

Qualifications

• Bachelor's degree is preferred. A concentration in health, nutrition, communication, or related fields is a plus.
• Previous experience in customer service, preferably in the health, wellness, or nutritional supplement industry.
• Excellent Interpersonal Skills, and Customer Satisfaction skills
• Proficient in using computers and customer support software.
• Ability to multi-task and prioritize effectively
• Excellent communication, analytical, and problem-solving skills
• Experience in a customer-facing role
• Knowledge of CRM systems

This is an absolute dream job for applicants who want to work in and bring their skills to the following markets :

• MMA Combat Sports
• Competitive Athletics and Fitness
• Military Tactical - DoD
• Medical Clinical Physicians
• Biohacking Anti-Aging Regenerative Medicine

Are you the right fit?

This job is for you if you are reliable, coachable, flexible to change, a self-starter, and comfortable working with a small team and individually.

You are also excellent at executing tasks, open to constructive feedback, seek continuous improvement, and believe in what Team BioPro stands for, which is our commitment to our customers.

Job Compensation and Scheduling :

• Compensation : $17 Per Hour Paid Weekly. Increases to $20 after 90 days subject to performance.
• Hours : Up to 40 per week. Schedule will include shift times from 9am-5pm or 12pm-8pm or as needed Monday-Saturday.

Benefits :

• Competitive salary and performance-based incentives.
• Employee discounts on our nutritional supplements and wellness products.
• Opportunities for professional development and career growth.

NEXT STEPS :

• Before you apply, review our social media accounts to understand and be comfortable with our look, feel, and brand.
• Take our quick work-traits assessment. The first part will take you less than 5 minutes and the second just over 10. The first part is about how you like to work and communicate best (you'll get the results over email as well).

The second part helps us understand if you're more of a verbal, numerical, or abstract problem-solver. The second part will be emailed to you once you've completed the first.

If you don't see the follow-up email from Predictive Index, please check your SPAM folder.

Complete your LinkedIn application

Our TEAM is OUR BRAND... we live, work, bleed, and breath BioPro+.

BioProtein Technology is an emerging brand that is rapidly growing. Now is the time to join.

Where You can find us :

BioProtein Technology

BioPro+

bioproteintech

Equal Employment Opportunity :

BioProtein Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.