Assistant Manager, Business Analytics

Manage the day-to-day activities, compilations, correlation, reporting, studies, and detailed analyses of data to drive operations, important business decisions, and mitigate risk / loss.

Identify and recommend solutions, practices, and innovative techniques that align with strategic business initiatives, anticipate market changes and trends, and meet financial goals.

Support senior management in developing and executing strategic plans. Work is performed under limited supervision. Act as Manager in the incumbent's absence.

• Supervise business reporting and oversee necessary analytics and reporting tools are in place to achieve optimal results
• Assist the Manager in planning and completing complex analyses and reporting for pricing, underwriting, capital planning, and budgeting
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives and drive decisions
• Consult with stakeholders and business partners to define key performance indicators, short / long-term goals and objectives, initiatives, and actions plans
• Drive continuous process improvement to increase member experience quality, reduce losses, minimize financial risk and maintain high operational efficiency
• Produce complex and detailed reports, projections, and solutions to establish and strengthen system controls, facilitate process management, data reconciliation, and optimize methodologies
• Monitor internal processes and perform quality control audits to ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures
• Provide conclusions and recommendations to stakeholders based on results of analyses and business unit goals
• Address and resolve internal / external audit questions and findings
• Maintain knowledge of department automated systems, business processes, markets, financial services industry (., NCUA, RESPA, CPB, , security (.

BSA, AML, , legal issues, regulatory changes, and Navy Federal business strategies

• Serve as liaison between internal stakeholders and vendors
• Identify areas of improvement and work closely with internal stakeholders to develop and implement solutions
• Oversee vendor management program, negotiate contracts, monitor vendor performance, monitor risk assessments and ensure adherence to service level agreements;

identify and resolve vendor related issues

• Collaborate with Procurement in the selection and transition of vendors
• Support to explore expansion across new business lines
• Perform other duties as assigned
• Significant progressively responsible experience in leading and managing a business analytics operation, preferably in a large financial services organization
• Advanced knowledge of applicable federal and state, laws, rules and regulations
• Advanced knowledge of banking / financial industry trends, products and services
• Significant experience in vendor management and vendor selection
• Significant experience with business tools (. Tableau, nCino, Salesforce,
• Significant experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflows
• Significant experience in working with all levels of staff, management, stakeholders, vendors
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Significant experience supervising and leading employees
• Significant experience in managing multiple priorities independently and / or in a team environment to achieve goals
• Significant experience in delivering presentations to virtual and in person teams
• Advanced skill to effectively communicate technical and non-technical issues and information clearly and concisely to all levels of management and staff
• Advanced skill using innovative thinking to solve problems and facilitate the decision-making
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
• Advanced organizational, planning and time management skills
• Advanced skill in the analysis of technical issues in order to recommend, develop and / or implement strategies and achieve objectives
• Advanced verbal, interpersonal and written communication skills
• Advanced word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

• Master's degree in Business Administration, Finance, or related field
• Advanced knowledge of Navy Federal policies, procedures, products, and services

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Locations : 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526 141 Security Drive, Winchester, VA 22602