IT Support Specialist

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions.

At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability.

Our team is passionate, fun, creative, and courageous in communications.

Apply (by clicking the relevant button) after checking through all the related job information below.

We are currently hiring an on-site Systems Engineer / SharePoint Admin in Washington, DC ! In this role, you are responsible for the administration, configuration, and support of SharePoint Online and other Office 365 applications.

This role includes managing user access, ensuring optimal performance, and providing technical support to users while collaborating with cross-functional teams to enhance productivity and ensure compliance with organizational policies.

Job Details :

• Location : Constitution Center in Washington, DC
• Pay : $37 / h - $38 / h
• Shift : 8 : 00am - 5 : 00pm

Responsibilities :

• Provide technical administrative support for Microsoft products, including O365, SharePoint, and Teams.
• Deliver technical and functional support for Dynamics custom applications.
• Troubleshoot SharePoint issues at a functional level.
• Coordinate with multiple support teams and vendors for issue escalation as needed.
• Participate in cross-functional teams and support the team process.
• Implement security best practices in collaboration with security specialists to minimize vulnerabilities.
• Ensure compliance with all contractual SLAs, policies, and procedures.
• Exercise discretion and independent judgment when managing client requests and feedback.
• Build credibility and trust with clients by effectively solving inquiries and problems and maintaining strong relationships.
• Analyze and recommend alternative solutions to meet customer needs.
• Identify opportunities to improve communication and operational efficiency.
• Create and maintain documentation to facilitate knowledge sharing and training.
• Coordinate support with other teams to ensure case resolution and adherence to SLAs.
• Be available for after-hours on-call support as needed.
• Perform other duties as assigned.

Required Skills :

• Experience supporting Microsoft products, including SharePoint, Teams, and O365.
• Proficiency in SharePoint, including setting up lists and web parts, creating custom columns / metadata, and utilizing Power Automate / workflows.
• Familiarity with Dynamics, Power BI, and Power Apps.
• Demonstrated success in remote client support via email and phone.
• Experience with ticketing software and strong knowledge of incident management.
• Ability to triage various business applications effectively.
• Extensive experience supporting Windows and MS Office, particularly Office 365.
• Excellent communication, presentation, and problem-solving skills.
• Exposure to Azure is a plus.
• Strong multi-tasking abilities and flexibility in a fast-paced environment.
• Willingness to work on projects as needed.

Qualifications :

• Experience : Minimum of 2-3 years of relevant experience in incident management and support.
• Clearance : Must be willing to submit to the Public Trust clearance process.

Working Conditions :

• Responsibilities may occasionally require work during holidays with little advanced notice.
• On-site work at the client location is required.

At DYOPATH, we offer top-notch benefits that helped us earn our Great Place to Work certificate! Here’s what we offer :

• Medical, Dental, Prescription, Vision, Life and Disability Insurance
• Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
• Employee Assistance Program and Comprehensive Wellness Program
• 401 (k) Retirement Savings Plan with company match
• PTO - Paid Holidays and Vacation Time
• Continuous Learning and Development Programs
• Employee Referral Programs
• Pet Insurance plans
• Growth opportunities

Join Our Team!

If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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