Advanced Customer Quality Assurance Inspector - Aerospace

Job Description

Job Description

JSG is seeking a Customer Quality Advanced Inspector on a contract to permanent hire basis for our Aerospace & Defense client in Woodland Hills, CA.

Position Purpose / Summary :

Customer Quality Advanced Inspector Representative is responsible to validate and review products and materials to ensure they meet customer, company, and industry standards.

This position will work with customers and internal departments to conclude quality analysis on products and materials. The Customer Quality Representative will do coaching and counseling inspection by problem solving and analytical thinking.

Essential Responsibilities / Duties

In the performance of their respective tasks and duties all customer quality inspection employees are expected to conform to the following :

• Investigate and resolve customer rejections and claims.
• Interpret, investigate, and review quality specifications for validations.
• Handle complaints on non-conforming parts for validation and disposition
• Review and disposition final rejections.
• Provide corrective action and root cause analysis as needed.
• Manage customer quality related issues, waivers, defective parts per million (DPPM), etc. via customer portals.
• Work jointly with customers and suppliers on resolving supplier driven rejections and issues.
• Support inspection teams on clarification of customer quality requirements and flow downs
• Quarantine defective stock while taking measure to ensure the issue is caught and resolved timely.
• Support Supplier Quality inspection teams on supplier corrective actions that pertain to the assigned customer.
• Manage daily customer claims in 48 hours or less.
• Manage customer quality ratings on a monthly basis.
• Coordinate and support on-site audits conducted by external providers.

JOB DESCRIPTION

• Evaluate audit findings and implement appropriate corrective actions.
• Develop, recommend, and monitor corrective and preventative actions as necessary.
• Provide interpretations and guidance to final inspectors
• May handle final inspection duties as needed
• Write or author customer specific procedures.
• Give and support special events to mitigate and reduce processes.
• Handle internal and external communications with suppliers and customers.
• Follow corrective action requirements.
• Use precision measuring tools to assist with proper inspection of the product or material.
• Prepares metrics on rejections, claim reports and DPPMs to deliver to management.
• Collaborates with internal and external departments and customers to resolve issues.
• Disposition of customer returned materials
• Review internal quality notifications
• Process and assist with RMA’s
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Follow company safety policies and procedures.

Minimum Qualifications

Education / Experience :

• High School diploma or equivalent
• 2-5 years of direct aerospace fastener experience
• 2+ years of quality inspections, auditing, and test experience
• Experience and proficiency with implementation of corrective action programs

Knowledge :

• SAP ERP knowledge preferred.
• Knowledge of various measuring precision tools
• Knowledge of using databases and portals
• Understanding of how to analyze detailed information.
• Demonstrated knowledge of reading blueprint specifications
• In depth knowledge of shop math

JOB DESCRIPTION

• Knowledge and demonstrated capability of reading blueprints and specifications of products and materials.
• Inspection interpretation knowledge

Skills :

• Able to perform internal and external audits autonomously
• Able to work independently with little to no supervision
• Basic computer skills like Microsoft Office suite
• Demonstrated ability to effectively balance priorities
• Expert with problem analysis and problem-solving skills
• Demonstrated critical thinking skills in prior experience
• Strong organizational skills
• Sound judgment in evaluating parts and blueprints
• Excellent written and verbal communication skills
• Able to be a strong team player
• Outstanding attention to detail
• Intermediate to advance level of Excel

Licenses / Certifications :

• Certification as a Quality Auditor, Quality Engineer, Quality Improvement Specialist preferred.
• Certifications in Six Sigma a plus
• Certification on blueprint reading
• Corrective action certifications

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies.

We are always looking for great people to join our team we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada.

JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

r n r nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies.

We are always looking for great people to join our team we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada.

JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

r n r nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.