Senior Director, Business Optimization

With the goal of driving growth and profitability by expanding its share of the rental housing market, creating additional and new sources of revenue, and leveraging the Greystar brand, the US Property Management (USPM) business is continuing to develop and implement imaginative and transformative strategies across the portfolio of owned and managed properties.

Many of these strategies include new tools and technologies, introducing different ways of staffing and performing the work, and making improvements in processes to streamline workflows, promote resident loyalty, and increase operational efficiencies.

The USPM Support Services Group (SSG) Team is comprised of the following business areas :

Technology

Property Accounting

Marketing

Flexible Living

Learning & Development

People & Culture / Human Resources

The SSG Team plays a critical role in supporting growth and operational excellence in the USPM business and prioritizes its Book of Work based upon USPM business needs.

The SSG Team is focused on three guiding principles :

I.Balancing Revenue Growth with Operational Excellence

II.Doing Fewer Things, Exceptionally Well

III.Re-orienting SSG to Better Drive Success in Our Communities

The primary goal of the SSG Team is to help USPM achieve more operational efficiencies as we grow organically, and through acquisitions.

As such, it is critical that the SSG Team consistently identifies, invests in, and executes upon initiatives to simplify SSG business processes, fully leverages offshore capabilities, automate routinized tasks and apply AI tools to our work.

JOB DESCRIPTION

The Senior Director, Business Optimization role will report directly to the Executive Director of the SSG Team. The Senior Director, Business Optimization will be a member of the SSG Leadership Team and will have the following responsibilities :

• Collaborate across the SSG Team to identify opportunities to gain operational efficiencies through Business Process Optimization (BPO)
• Lead Project Management activities across SSG for projects spanning multiple teams
• Assist SSG Leaders to more fully leverage offshoring capabilities
• Collaborate with SSG Leaders to design business processes which can result in the automation of routinized tasks and application of AI tools to our work.
• Partner with SSG Leadership Team to prioritize SSG Book of Work
• Ensure alignment of SSG Book of Work with USPM business priorities
• Collaborate with USPM Operations Leadership to ensure outstanding quality and timeliness in product and service launches
• Assist SSG Leaders in creating staffing capacity models to align resource planning with project prioritization
• Partner with SSG Leaders to investigate opportunities to apply AI capabilities
• Collaborate across SSG to establish a consistent metrics framework to measure KPIs
• Identify areas for improvement, offer suggestions to improve efficiency and productivity, and implement ideas that achieve operational excellence.
• Build strong relationships within SSG and across the broader USPM team.

Knowledge & Skill Requirements :

• 10+ years of experience in Business Process Optimization, including :
• Process Mapping
• KPI development
• Translation of process redesign elements to offshore and / or technology partners
• 10+ years of experience in a hands-on Project Management role, with proven experience in :
• Analysis, planning, design, implementation and evaluation of key projects
• Define and document project scope, objectives and desired outcome
• Set and manage stakeholder expectations, both internally and externally
• Prepare a budget based on project scope. Set and adhere to budgetary allocation
• Design a work plan for each team member depending upon project requirement and member expertise
• Proactively share project updates to stakeholders as per demand and requirement
• Perform regular assessment of project execution to identify areas for improvement
• Be aware of industry best practices, techniques and standards, and encourage team members to use them for effective project execution
• Track project performance periodically to ensure both short-term and long-term goals are met
• Create and maintain detailed project documentation
• Undertake risk management to minimize potential risks
• Use the right tools and techniques for easier project management
• Ensure project delivery is on time, as per scope and within the allocated budget
• Manage interdepartmental coordination to ensure smooth project execution
• Experience building dynamic resource capacity models in alignment with ongoing reprioritization in SSG Book of Work
• Strong ability to build trust-based and productive relationships with people with diverse backgrounds in disciplines, job levels, and personalities.

Candidates should be very skilled at bringing together and mobilizing teams through long-term and complex projects, and keeping the team energized even through challenges and setbacks.

• Work history would preferably include multi-family Real Estate but may also include hotel / hospitality or other service-related businesses.
• The ideal candidate will have a very strong and detailed knowledge and understanding of Greystar and particularly the USPM business, including the vision and strategic direction of the business, key operational priorities, and the composition and characteristics of its team members.
• Excellent interpersonal, oral, and written communications skills are essential for this position. Candidates must be exceptional at making dynamic and articulate presentations, and equally skilled at providing compelling updates and informative data-based reports, that include both the data and the implications and interpretations of data relative to Greystar.
• Persistent, thorough, and able to work through complex issues, even in sticky or politically-charged situations. Candidates should present a calm and composed demeanor, and have the ability to set aside personal interests or biases to provide objective and impartial feedback in a supportive fashion.

Knows when to dig in the heels, and when to concede and move on.

Must have solid and fact-based problem solving skills, as well as the ability to think out-of-the-box to create original solutions.

Ability to promote teamwork, collaboration, and coordination within and across multiple groups, and be an active voice in supporting strategies and initiatives that strengthen SSG, the USPM division and the Greystar organization.

• Strong financial management skills, including the ability to develop challenging yet achievable business plans and budgets, manage and control expenses, and introduce innovative strategies for creating and driving efficiencies.
• Experience partnering with offshore teams preferred
• Strong mastery of Visio and Project Management tools
• PMP or Six Sigma certification strongly preferred

LI-RS1

The salary range for this position is $175,000 - $220,000

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions : In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions : In addition to the base salary, may be eligible for a discretionary weekly, monthly and / or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members :

Medical, Dental, Vision, Life

401(k) with Company Match (eligibility required)

Short-term & Long-term Disability

Critical Illness / Accident / Hospital Indemnity Plans

Employee Assistance Program

Generous Paid Time Off : Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.