Sales Solutions Architect

General Information

Location

Work at Home

Job ID

3722

Job Category

Business Development

Language Requirement

English

Description & requirements

Description

Are you passionate about sales and telling a story?

Do you have experience with leading the design and development of sales proposals?

What's in it for you?

• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time
• Remote, work-from-home
• Great work / life balance

Join our Transcom family as a Solutions Architect!

The Solutions Architect is responsible for managing solution functions for the Americas and APAC regions. This person will work closely with senior leadership, business development teams, and other key business stakeholders to ensure we are putting forward best-in-class solutions meeting both external and internal requirements.

What we are looking for :

Responsibilities

• Oversee and lead the development and design of AAPAC proposals ensuring the quality and creativity of all proposals meets world-class standards and positions Transcom in the most favorable position.
• Partner with other business stakeholders across IT, AI / Digital, Operations, Pricing, etc. to ensure consolidated approach for proposal ideation.
• Design and articulate strategies that best position Transcom as a differentiating provider including digital, AI, CX Advisory, etc.
• Identify opportunities for value-add solutions for both new and existing clients.
• Review the quality of output from the Bid Teams.
• Partner with Business Development stakeholders to ensure adherence to deal review processes.
• Act as a key liaison between all business stakeholders to understand requirements and translate them into effective and compelling solutions.
• Oversee multiple, concurrent projects, ensuring solutions are delivered on time, and to the required quality standards.
• When necessary, conduct client-facing interactions to facilitate consultative selling and build strong relationships.
• Participation in client presentations, site visits and the due diligence processes, both onsite at client locations and via remote meetings.
• Utilize a strong operational background to showcase comprehensive BPO and CX acumen. Provide real-world examples and perspectives on the latest trends across CX.

Profile Requirements

Professional Qualifications / Competencies :

• Minimum studies : Bachelor's or Master's Degree or University Degree or equivalent.
• Leadership Experience : Ability to manage client discussions and decision makers.
• Client-Facing Interactions : Proficiency in engaging with clients to understand their needs, present solutions, and facilitate consultative selling.
• Strategic Mindset : Ability to think strategically and solution projects that demonstrate differentiation and value.
• Client Relationship Management : Demonstrated success in building and maintaining client relationships.
• Cross-Functional Collaboration : Experience in collaborating with diverse teams and supporting subject matter experts.
• Operational Background : Background in customer care operations to provide practical insights and examples.
• Experience with Digital Solutions : Deep understanding of digital solutions and trends, with the ability to apply this knowledge to real-world scenarios.

Languages :

English : C1 - Effective Operational Proficiency or Advanced.

Location Requirements

Must live and work in the United States.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces.

Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2024.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom.

Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others.

Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other.

You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!