Description
Afni is hiring Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants.
Your role will focus on driving performance, building a motivated team, and fostering individual skill development. *Position is onsite at our contact center in Tucson, AZ.*
What you will be doing :
- Maximize Team Potential : Work closely with your team to leverage their natural talents and maximize their performance.
- Team Management : Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
- Collaboration : Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
- Performance Improvement : Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
- Conflict Resolution : Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
- Administrative Duties : Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
Requirements
What you will need :
- High school diploma or equivalent and previous supervisory experience in a call center environment.
- Ability to communicate direction in a clear and concise manner
- Possess a strong customer service background with the ability to drive results for your team.
- Possess strong leadership and relationship skills.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
- Are ready to be part of a team and contribute to Afni's success.
Onsite Bilingual Project Coach
Afni is hiring Bilingual Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants. Position is onsite at our contact center in Tucson, AZ. ...
Onsite Project Coach
Afni is hiring Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants. Position is onsite at our contact center in Tucson, AZ. ...
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