Description
Afni is hiring Bilingual Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants.
Your role will focus on driving performance, building a motivated team, and fostering individual skill development. *Position is onsite at our contact center in Tucson, AZ.
Must be Spanish bilingual.*
What you will be doing :
- Maximize Team Potential : Work closely with your team to leverage their natural talents and maximize their performance.
- Team Management : Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
- Collaboration : Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
- Performance Improvement : Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
- Conflict Resolution : Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
- Administrative Duties : Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
Requirements
What you will need :
- High school diploma or equivalent and previous supervisory experience in a call center environment.
- Ability to communicate direction in a clear and concise manner
- Possess a strong customer service background with the ability to drive results for your team.
- Possess strong leadership and relationship skills.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Are a problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
- Are ready to be part of a team and contribute to Afni's success.
- Must be Spanish bilingual.
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