Onsite Bilingual Project Coach

Description

Afni is hiring Bilingual Insurance Project Coaches who are responsible for supervising and developing a team of insurance service or sales consultants.

Your role will focus on driving performance, building a motivated team, and fostering individual skill development. *Position is onsite at our contact center in Tucson, AZ.

Must be Spanish bilingual.*

What you will be doing :

• Maximize Team Potential : Work closely with your team to leverage their natural talents and maximize their performance.
• Team Management : Supervise a team of 15 or more insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
• Collaboration : Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
• Performance Improvement : Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
• Conflict Resolution : Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
• Administrative Duties : Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.

Requirements

What you will need :

• High school diploma or equivalent and previous supervisory experience in a call center environment.
• Ability to communicate direction in a clear and concise manner
• Possess a strong customer service background with the ability to drive results for your team.
• Possess strong leadership and relationship skills.
• Have a naturally positive attitude.
• Know your way around Microsoft Office products.
• Are a problem-solver with a genuine desire to help people be successful.
• Can work on more than one thing at a time and know how to prioritize.
• Are ready to be part of a team and contribute to Afni's success.
• Must be Spanish bilingual.
30+ days ago