Customer Service Representative

Description :

Customer service and data entry with communicate with customers by answering product and service related questions via phone and email.

They will need to maintain customer records by updating account information, and resolve product related service issues to customer complaints.

• Attracts potential customers by answering product and service questions
• Computer efficient
• Intermediate excel skills

oRun Simple reports

oNavigate simple reports

• Maintains customer records by updating account information.
• Experience with outlook
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;

expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• If they have experience with SAGE 100 even better.

Skills :

Order entry, Customer support, Retail, Customer service call center, Data entry, Inbound call, Excel, microsoft teams

Top Skills Details :

Order entry,Customer support,Retail,Customer service call center

What goes into the training and by when do you feel associates will be up to speed? Learning how to navigate reports, portals, and our ERP in order to provide customers with accurate information regarding products, ETAs, and tracking shipments.

Also learn to be on the phone with customers. Usually 2-3 months gets them up to a good speed.

Experience Level : Intermediate Level

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.