Location New York, NY
Full Remote Position summary
The Banner Student Support Specialist is responsible for assisting the Office of Student Accounts in the configuration and operation of the Ellucian Banner modules related to student accounts receivable, financial aid, and student records.
The position is involved in analyzing needs, finding solutions, generating rule-based configuration, troubleshooting problems, developing reports, testing systems, working with third-party vendors, and providing training and documentation for necessary staff.
Duties and responsibilities
Essential duties and responsibilities include the following.
- Analyzes supported department and system wide needs related to the processing of university information, acting as a partner to supported departments in the development of best business practice.
- Plans for processes and procedures that are driven, supported, and / or enhanced by appropriate data and processing within the Ellucian Banner system or systems that integrate with Banner.
- Develops and implements critical, rule-based configuration of the Banner software within the context of complex, interrelated systems with potentially wide impact to the institution.
- Ensures that data entry, usage, and processes are such that the needs of multiple departments are met including assisting in resolving situations where conflicts occur.
- Develop reports and extracts data as needed by supported departments, collaborating with the department to ensure that the report logic and content meets the requirements of the supported business process.
- Develops documentation of systems and processes where needed.
- Troubleshoots any problems with using the Banner software by utilizing Banner product manuals, Ellucian customer support site, user support groups and staff.
Qualifications
- Bachelor's degree and two years of experience supporting the higher education ERP system Banner.
- Related experience in accounting or other higher education related business processes beneficial.
- Knowledge of TouchNet preferred.
- Knowledge of higher education related business processes.
- Working knowledge of relational databases and the ability to use structured query language (SQL) in producing reports and extracting data.
- Exceptional customer service skills and the ability to work well with both technical and non-technical colleagues at all levels within the university.
- The ability to communicate clearly.
- The ability to prioritize needs, manage many tasks and projects, and function consistently in an environment that has demands from multiple areas.
- Highly analytical with the ability to understand the capabilities and limitations of computer processes.
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