Branch Manager Trainee

Position

Branch Manager Trainee

Full-Time, Non-Exempt

Supervisory Responsibility : None

Reports To : Branch Manager

In This Role, You Will : Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period.

You will collaborate with and support the Branch Manager in managing of the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service.

Responsibilities and Essential Duties :

• Provides quality service to existing and prospective customers seeking loans.
• Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
• Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
• Takes initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assists management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors.

Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.

• Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assists Branch Manager in the management of multiple priorities with existing and potential customers, initiates contact with customers to acquire additional financial information, completes reports, and communicates / resolves problem situations.
• Exercises authority to ensure policies and procedures are met when monitoring / approving monthly expenses using annual business plan.

Assists manager in review of branch income statement and implementing action plans based on analysis.

• In manager’s absence, provides leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager / AVP.
• Performs relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Other functions include but are not limited to : collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications :

Bachelor’s degree or four (4) years of related experience in Consumer Lending and / or Financial Services industry can be substituted for college degree.

Military rank may also be substituted for a Bachelor’s degree ( E-4, W1, or O3 and above).

• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties / functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications :

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish / English.

Physical Demands :

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms;

operate computer and phone systems; and talk or hear. The employee is occasionally required to move about the branch. The employee is required to be physically present in the office.

The employee must occasionally lift and / or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.