Job Description :
Pay Range $18.37hr - $22.37hr
Responsibilities :
- To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform Customer Service Support functions as the first point of contact with the customer.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide Part, Pump, Motor quotes to customers as required.
- Assist with Warranty claim Processing.
- Assist with Credit Memo / No Charge requirements.
- Preparing the customer communication folder.
- Perform Order Entry Processing and provide Order Status updates as required.
- Process Change orders (address changes, schedule date, carrier changes).
- Assist Sales teams with customer support activities.
- Understand and perform Export Compliance tasks as required.
- Interface with the customer to assist in resolving AR Collections Dispute Resolution issues.
- Other duties as assigned by the Customer Service Manager.
Qualification :
- High School Diploma.
- Prefer associates degree individuals or some level of college experience.
- Strong financial / accounting skills required.
- Problem solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 1-3 years experience.
Customer Service Representative
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Customer Service Representative, Data Entry, Compliance, Customer Service, Administrative, Legal. Responsibilities include answering cu...
Customer Service Representative
We currently have openings for Customer Service Representatives. Since 1978, our establishment has been a beacon in the heart of Winchester, dedicated to delivering unparalleled service while fostering an environment that ignites the spark of creativity. A passion for their craft and a commitment to...
Customer Service Representative / Lot Attendant
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Customer Service Representative / Lot Attendant. A...
Customer Service Representative
A Customer Service Representative plays a critical role in ensuring customer satisfaction and maintaining positive relationships with clients. Provide exceptional customer service by listening, understanding, and resolving customer concerns or complaints. The ideal candidate will have a strong techn...
Customer Service Representative
If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read below.We are looking to hire 3 new team members by the end of this week.When you apply, please check your email for interview options.Our ideal candidate is a person who...
Office Assistant / Customer Service Representative
Wilsonart in Boston, Massachusetts currently has an opening for an Office I / Customer Service Representative. This position is part of our small Customer Service team in Boston. They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to cus...
Customer Service Representative- Overnight Shift
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...
Customer Service Representative
Customer Service Representatives are the face of the Domino's brand. We're looking for outgoing, courteous, and hard-working candidates who are excited to assist customers in finding the perfect pizza-topping combination. Identify customer's needs to achieve satisfaction. Manage large amounts of inc...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...