Business Operations Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents.

Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Business Operations Specialist's primary responsibilities include processing retail orders for Major Retail accounts, such as Best Buy, Walmart, Target, and other assigned accounts, working closely with the warehouse teams to arrange logistics, processing returns, and transfer requests, ensuring orders are fulfilled on-time and in full, creating, air freight approvals, ensuring ASNs are provided correctly and on time, generating reports, managing inventory integrity between SAP and vendor partners' systems, participating in projects, processing / disputing all chargebacks for assigned accounts, successfully and timely processing of month-end close activities, and working closely with internal and external partners to support the overall operations as it relates to assigned accounts / regions.

Essential Duties and Responsibilities

• Process orders and provide operational support to all departments for assigned customers / regions
• Plan and arrange shipments, including coordinating with all external parties, freight forwarders, carriers, and warehouses to ensure all shipping paperwork is completed correctly and on-time prior to shipment
• Process and manage Advanced Shipping Notifications for assigned accounts
• Review and confirm orders by collaborating with Demand Planning, Sales and / or Customer, as necessary
• Submit orders for routing and ensure they are shipped within assigned timeframe
• Review and dispute chargebacks in a timely manner, identify root cause issues, and make suggestions for improvement based on findings
• Review inventory and confirm SAP transactions are being uploaded correctly
• Process and allocate backorders
• Create periodic reports and ad-hoc reports on a regular basis and upon request
• Process Return Merchandise Authorizations (RMAs)
• Create and process air freight requests for approval
• Process Material Transfer Requests, as needed
• Assist with month-end closing process
• Participate in special projects as assigned by management
• Perform other duties as assigned by management

Pre-Requisites : Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ years work experience as a Business Operations Specialist or similar role
• 3+ years experience with SAP preferred
• High Proficiency in Microsoft Office Suite, especially Excel preferred
• Excellent organizational and time management skills
• Ability to work over-time, when needed, to complete special projects, month-end closes, and periodic stock takes

Education & Experience

Associate degree or 2+ years' work experience in Operations, Supply Chain Management, or Order Administration. Previous experience with order administration is required.

Travel Requirements

May be required to travel up to 2%.

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Salary Ranges (per annum) :

$60,450.00 - $100,750.00

Disclaimer : Exact compensation may vary based on skills, experience, and location.

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