Student Services Specialist Sr. (Admissions, Records, and Registration)

Student Services Specialist Sr. (Admissions, Records, and Registration)

Job ID : 320421

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$20.23 - $26.30 / hourly, DOE

Grade

Work Schedule

Monday - Friday, 8am - 5pm, OR, 9am - 6pm; some evenings and weekends may be required Summer Hours : Monday - Thursday, 7am-6pm.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options :

• 20 paid observed holidays
• Arizona State Retirement System (ASRS ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program :
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S.

Department of Education after qualifying).

10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

The Student Services Specialist Senior in Admissions, Records, and Registration is responsible for supporting students, staff, and faculty with a higher level of technically demanding duties related to Admissions, Records, and Registration.

Duties include but are not limited to graduation, transcript evaluation, athletic compliance, 3rd party enrollment, residency, special admissions, compliance, and quality assurance.

This position interacts with a diverse population of students, staff, faculty, administrators, and the public. This position requires a strong understanding of college, state, and federal rules and policies to solve complex enrollment issues, complaints, and troubleshooting of software and equipment utilized in the department.

Assist with enrollment-related projects, systems testing, and SIS training including processing of documents and coordination of office workflow.

Essential Functions

45% - Perform a higher level of technically complex functions related to admissions, records and registration. Lead functions related to graduation processing, athletic compliance, 3

party enrollment, transcript evaluation, special admissions, National Student Clearinghouse error resolution reports

25% - Monitor quality assurance to ensure accuracy of completed transactions, monitor phone, email and chat services. Coordinate and maintain admissions, records and registration, reports, spreadsheets, databases, documents and service account correspondence between students, faculty and staff

20% - Supports the Admissions and Records department by assisting with service to students, project deadlines and department goals.

Troubleshoots software, responds to issues and complaints. Responsible for updating enrollment records and correcting error reports using the Student Information System.

Process dynamic forms related to residency, domicile, special admissions and compassionate withdrawal

10% - Assist with the department workflow by assigning staff to alternative job functions (by reassigning priorities) according to the needs of the business.

Compiles and prepares data for supervisor, and other duties assigned by the Manager of Admissions and Records

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and

coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as

those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's degree from a regionally accredited institution

B. Two (2) or more years of experience working in an Admissions, Records and Registration office at a postsecondary educational institution

C. Two (2) years of experience assisting or coordinating the operations of a customer service area providing support in various modalities (i.

e. phones, chats, email, in-person)

D. Two (2) years of experience researching, interpreting and implementing federal, state and institutional rules, regulations, policies and procedures related to Admissions, Records and Registration

E. Two (2) years of experience using, creating, maintaining and editing Microsoft Excel Spreadsheets and / or Google Sheets and / or other student record databases, including but not limited to : PeopleSoft (SIS), ConexEd (Cranium Cafe).

F. Two (2) years of experience providing quality customer service to students, staff, faculty and community partners

G. Two (2) years of experience providing one on one and group training, including creating and delivering presentations and / or conducting college tours

Special Working Conditions

• MCCCD does not sponsor individuals for any type of work visas.
• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving : http : / / www.

maricopa.edu / legal / rmi / vehicle.htm#requirements

• Travel to campus during interview / selection process will be at candidate's own expense
• May be required to travel or be assigned to all MCCCD locations
• May require numerous evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 lbs

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications.

All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Additional guidance can be found here .

Posting Close Date

Open until filled. First Review date : Monday, September 2, 2024. Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.

Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS HRAM FL.HRS CG SEARCH FL.GBL?

Page HRS APP JBPST FL&Action U&FOCUS Applicant&SiteId 1000&JobOpeningId 320421&PostingSeq 1

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