At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
Duties include : conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
This is an ONSITE position at our Morgan Park Chicago Office location.
Competitive Pay!
Great Benefits including Medical, Dental, 401K, etc.,
UNION position
JOB REQUIREMENTS :
- High school diploma OR GED.
- 6 months customer service experience OR 6 months experience in an office environment.
- Data entry and / or typing experience.
- Interpersonal, verbal and written communication skills.
- Analytical and organizational skills and independent decision making skills.
- Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS :
- 9 months customer service experience.
- Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
No Relocation Assistance provided
No Visa Sponsorship available
HCSC Employment Statement :
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Customer Care Advocate (Thursday - Monday / 10am - 6pm CST)
The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance...
Customer Advocate Supervisor
The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by provid...
Customer Care Advocate (Monday - Friday / 5am - 3:30pm CST
The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance...
Customer Advocate Supervisor
The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by provid...
Ft Customer Support Advocate - Work From Home
As a Customer Support Advocate you'll: Educate customers about the Brightwheel product; Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues; Communicate clear and concise instructions via live chat, email, and phone to A...
Customer Advocate Supervisor
Backs-up the Customer Advocates and assists customers by obtaining answers, verifying prices, disclosing promotions, and processing orders, when necessary. As our new Customer Advocate Supervisor you will work a hybrid schedule Monday through Friday. The individual in this position will function as ...
Customer Care Advocate
As a Customer Care Advocate, you are the first-line contact for customer issues which requires a polished professional with true customer dedication. Provide exceptional care and support to customers by answering questions, providing proactive identity protection and advice, and assisting the custom...
Customer Advocate I ( Bilingual English and Spanish)
At HCSC, our employees are the cornerstone of our business and the foundation to our success.We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional develo...
Customer Success Advocate
The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. Analy...
Customer Advocate I
At HCSC, our employees are the cornerstone of our business and the foundation to our success.We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional develo...