Commercial Account Specialist

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals.

We continuously strive to make TruGreen an employer of choice and "a great place to work!"

We're seeking a Commercial Account Specialist. If you set high standards for Excellence, Integrity, and Customer Service this may be the position for you.

Apply now and learn more about opportunities with TruGreen.

Responsibilities

1. Places telephone calls to handle all aspects of commercial customer accounts.

2. Maintains customer database through accurate and timely data entry.

3. Answers inquiries, resolves problems, promotes and sells products / services.

4. Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.

5. Creates and reviews commercial service agreements.

6. Follow up on commercial customers during renewal.

7. Facilitates commercial growth through outbound calls to customers and prospects.

8. Contact customers regarding outstanding balances on commercial accounts.

9. Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.

10. Handles day to day account activities for commercial customers.

11. Reviews commercial accounts, up-sell existing commercial customers, and solicits new customers.

12. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

13. Contacts customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Education and Experience Requirements

• High school diploma / GED required. Associate’s degree preferred.
• 2-3 years of customer service experience required
• Experience resolving escalated customer service issues required
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to :

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to :

• Lift or move up to 25 lbs
• Stoop, kneel, crouch, or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

Low to moderate

Adverse Conditions

Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Pay Ranges

$31,819.00 - $58,865.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law.

Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed.

Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.

An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical / Dental / Vision insurance and Company-matching 401(k) in addition to other programs and perks.