We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.
You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation :
$16.50 hourly
Responsibilities :
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Communicate with housekeeping to make sure guest rooms are ready
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Handle customer complaints as necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications :
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- High school diploma, GED, or equivalent
About Company
We're just off I-490, within three miles of Windstream and New York Life corporations, as well as Eastview Mall. Pittsford, Nazareth College, and St.
John Fisher College are within five miles. Downtown Rochester is 15 minutes away, and it's 18 miles to the airport. We offer breakfast and dinner in our Garden Grille & Bar and meeting rooms with smart TVs.
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