Dispatcher I Underfill (DoIT #27466)

Salary

$16.42 - $24.63 Hourly

$34,157 - $51,236 Annually

This position is a Pay Band 40

Posting Details

The Department of Information Technology (DoIT) was established to provide statewide radio dispatch services to all state agencies that are not law enforcement.

Its sole purpose is to conduct effective communication that will ensure the safety of the citizens and client agency employees that is serves.

The State of New Mexico has mandated that it be adequately staffed 24 / 7 / 365. All Dispatch positions are considered "safety sensitive" and "essential employees."

This posting is for DISPATCHER I positions only.

To apply for Dispatcher II positions, please submit your job application to Dispatcher II (DoIT #2906) Job ID #145641

The Department of Information Technology (DoIT) was established to provide statewide radio dispatch services to all state agencies that are not law enforcement.

Its sole purpose is to conduct effective communication that will ensure the safety of the citizens and client agency employees that is serves.

The State of New Mexico has mandated that it be adequately staffed 24 / 7 / 265. All Dispatch positions are considered "safety sensitive" and "essential employees."

Why does the job exist?

The DoIT Dispatch works closely with law enforcement at times but is here to dispatch for all state agencies that are not law enforcement.

We handle the rest of the state agencies so that law enforcement can concentrate solely on law enforcement. We also dispatch statewide.

How does it get done?

• Receiving non emergency calls and the recording of significant information;
• Addressing problems and requests by transmitting information or providing solutions;
• Monitor the route and status of field units to coordinate and prioritize emergencies;
• Provide field nits with information about traffic, obstacles and requirements;
• Oversee all communications within specifically assigned territories. DoIT dispatches for all state agencies that are not law enforcement : Fire Marshall, NMDOT, NM Environment Department, Forestry, DoIt Radio Microwave Techs, and Probation & Parole
• Monitor all hospitals and ambulances statewide (If communication is lost between the ambualnce and hospital, DoIT Dispatch relays information to both parties
• Aids law enforcement agencies with assistance on New Mexodo highways with a variety of conditions; damaged guardrails, traffic accidents, fallen trees , bad weather, animals on the highway, roadway, etc.
• Monitors the whereabouts and activity of Probation & Parole Officers in the field amongst felons.

Who are the customers?

ALL NEW MEXICO STATE AGENCIES THAT ARE NOT LAW ENFORCEMENT

Ideal Candidate

The ideal candidate will have the following :

• Have the ability to work in a team environment in high pressure situ
• Have outstanding organizational skills, multi-tasking abilities, and good typing skills;
• Be an active listener with excellent communication skills;
• Have sound judgment and critical thinking;
• Have emotional control
• Have excellent work ethic
• Is flexible with time and able to work a shift schedule as we work 24 / 7 / 365, Day shift, Swing Shift or Graveyard.

Minimum Qualification

High School Diploma or Equivalent and one (1) year police and / or emergency dispatch experience. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position :

EducationExperience1High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification2Associate's Degree AND Zero years of experience

• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications.

No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain current Drivers License or ID. Pre-employment background investigation and drug screening is required, and employment is conditional pending results.