IT TECH SUPPORT SPECIALIST

Posting Details

Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work?

The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work / life balance.

Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans.

Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan.

Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System.

In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range $67,156 - $70,524 Vacancy Number S02501 Position Title Tech Support Specialist Working Title IT Tech Support Specialist Competency Level Journey Home Department Chief Information Officer - 55000 Primary Purpose of Organizational Unit

The Information Technology Services Office of Governance, Risk, and Compliance (GRC) provides management and oversight of IT compliance governance.

This office is continuously engaged in enhancing the Vendor Risk Management program. Staff serve to protect information assets, satisfy regulatory obligations, minimize potential legal and liability exposures, and assist in maintaining the confidentiality, integrity, and availability of UNCW critical information.

College Chief Information Officer - 55000 College College / School Information University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service.

Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology;

and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of Doctoral Universities : High Research Activity institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus Brief Summary of Work for this Position

This position is responsible for reviewing university procurement requests with a data or technology component. This position will review potential purchases for information privacy and security considerations, system integrability, and compliance with standards.

These reviews may include but are not limited to hardware, subscriptions, software as a service (SaaS), web-based products or services, mobile applications, or related technology solutions, whether free or paid versions.

This role will directly interface with key partners to ensure requests are reviewed in compliance with university policies and procedures.

The IT Vendor Risk Specialist will communicate directly with campus constituents to request information, offer guidance, and support the efficient submission and review of requests.

This position will assist in managing solutions and systems that facilitate Vendor Risk Management and Governance, Risk and Compliance processes.

Minimum Education and Experience Requirements

• Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role;
• or graduation from a four year college or university and one year experience in the information technology field related to the position's role;

or graduation from a four year college or university with a major in computer science or information technology or related degree.

Related information technology experience may be substituted year for year for the required education.

Preferred education, professional skills and experience

• Understanding of a wide range of technology solutions, integration of systems and software is preferred.
• Experience with conducting independent research of technology solutions, systems, and software to identify compliance with organizational and regulatory requirements.
• Ability to interpret technical contract terms and conditions.
• Strong Communication skills are required as this position interacts with hardware and software vendors as appropriate, campus clients and other IT professionals.
• Understanding of IT Governance and Data Governance as it relates to IT solutions.
• Ability to conform to shifting priorities associated with continuation of services, purchasing timelines, and criticality of business operations.
• Familiarity with purchase management and / or procurement systems.
• Experience with Vendor Risk Management, Governance, Risk, and Compliance, and / or data governance solutions and systems.

Required Certifications or licensure

N / A

FTE 1.0 (40 hours per week) Months Per Year 12 Months Work Days Monday - Friday Work Hours 8 : 00AM - 5 : 00PM Type of Position Permanent Anticipated Ending Date if Time-Limited Position Number 8232 Job Posting Date 09 / 04 / 2024 Posting Close Date 09 / 25 / 2024 Number of Openings Single Incumbent Special Notes to Applicants

PLEASE NOTE : This posting will close at 11 : 59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position.

Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants.

Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting https : / / jobs.uncw.edu / postings / 33471

Applicant Documents