Sales Support Specialist

Description :

Our client started out in India, and has since grown into a global power in the food colors & ingredients, and the industrial dyes & pigments markets.

This has been achieved through a consistent pursuit of natural alternatives, technology, intensive research, sustainable sourcing, and staying ahead of the latest trends to develop future-ready solutions for clients.

General Summary

The Sales Support Specialist supports the Sales Director and sales team in maintaining an efficient and effective sales process.

They have an in-depth understanding of company products and the systems we use. Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state, and federal employment laws.

Essential Duties and Responsibilities

• Ensure the sales processes are effectively followed my managing and maintaining the Customer Relationship Management (CRM) system
• Monitor pricing module to ensure efficiency and accuracy
• Provide support for the sales team with pricing and quotations through the CRM system using price margin management
• Generate and analyze sales data reports to support the sales team in accelerating business and providing customer service
• Receive and acknowledge customer complaints, assign to respective department manager, and complete root cause analysis
• Manage any product claims or returns with Sales Director
• Manage and maintain customer master in SAP
• Ensure proper filing of all documents and records in compliance to company standards
• Maintain confidentiality of customer information
• Promoting the highest quality image of the company with co-workers, customers, vendors, and the community
• Maintaining and enhancing the culture and core values of the company

Skills & Qualifications :

EXPERT SAP SKILLS REQUIRED

• High school diploma is required but an Associate or Bachelor's degree in Business, Marketing or related field is preferred
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of customer relationship management software and data analysis
• Excellent motivational skills and works will with a team but also able to work alone
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Knowledge of sales practices and the most efficient customer service techniques
• Ability to interpret sales metrics and perform data entry
• Ability to pay strong attention to detail
• Work requires excellent written and verbal communication skills

oEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.