Employee Benefits Account Manager

Tower Street Insurance is a highly reputable and fast-growing agency seeking a high-achieving, detail-oriented Employee Benefits Insurance Assistant Account Manager to join our Agency, based in Dallas, Texas.

If you are an individual who understands the importance of customer service, being a team player, and having extensive insurance knowledge;

as well as value the ability to work for a growing organization, we are interested in speaking with you about being a part of our team.

Considering making an application for this job Check all the details in this job description, and then click on Apply.

Essential Functions :

• Build, expand, and solidify relationships with clients.
• Responsible for the timely, day-to-day support for assigned accounts, including delivery of policy documents, and response to client inquiries.
• Correspond and maintain contact with carriers, and customers and coordinate with the appropriate account representatives, regarding client servicing.
• Resolve policy coverage, billing, membership, and claims issues.
• Build groups and plans in Employee Navigator.
• Process enrollments and terminations.
• Implement and update the COBRA Administrator.
• Follow the agency’s workflows and standards.
• Continue growth of insurance knowledge and stay informed of changes in the insurance industry.
• Special projects and other duties as assigned.

Required Skills :

• Ability to obtain a thorough understanding of group employee benefits underwriting and coverage and interpret abstract data.
• Intermediate PC skills, with the ability to effectively utilize the agency's management systems.
• Ability to work within a fast-paced, changing priority environment.
• Self-motivated, with the initiative to prioritize and be self-directed.
• Regular and punctual attendance is required for designated office days.
• Ability to communicate effectively, both verbally, and in writing.
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels.
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency.
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality.

Qualifications :

• A minimum of 7 years as an Employee Benefit Lines Account Manager with an Insurance Brokerage Firm.
• Applied Epic Agency Management System and Employee Navigator experience a plus.
• Proficiency in MS Office Suite, particularly Word, Excel, and Outlook.
• High School Graduate (College degree preferred or related work experience).
• Must hold a Health and Life Insurance License or be willing to obtain one within an agreed-upon timeframe.
• Attention to Detail and Organizational Skills.
• Strong Customer Service and Interpersonal Skills.
• Time Management Skills along with the ability to work in a team environment.

Company Benefits :

• A company with a Strong Brand and Positive Culture.
• Competitive Pay (salary and semi-annual bonus potential).
• Company paid health premiums.
• Paid Holidays.
• 401K plan with a discretionary company match.

J-18808-Ljbffr