Senior Director of Owner and Guest Support

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Senior Director of Owner and Guest Support.Key ResponsibilitiesLead a multi-channel service organization to improve service quality and customer satisfactionCollaborate with Product, Sales, and Operational teams for seamless service deliveryDrive the adoption of new tools and processes to enhance service operationsRequired QualificationsBachelor's degree required10+ years of experience in leading large-scale service operations, preferably in a technology or SaaS environmentProven ability to use data and analytics for decision-making and performance improvementExperience with service operations and customer experience metricsA bias toward action and readiness to tackle challenges

4 days ago
Related jobs
Promoted
VirtualVocations
Queens, New York

A company is looking for a Senior Director, Total Rewards to lead and shape the organization's reward strategy. ...

Promoted
Capital One
New York, New York

AWS5+ years of building & leading experienced TPM team5+ years experience building highly scalable mobile products & platforms5+ years of experience with Agile delivery5+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large c...

Promoted
VirtualVocations
Queens, New York

A company is looking for a Senior Director, Project Data Solutions & Optimization. ...

Promoted
MetroPlus
Queens, New York

Position OverviewAs a Senior Director of Regulatory Affairs, you will manage a team of regulatory professionals who analyze new regulatory requirements, work closely with the business to understand the impact and obligations of those requirements, and support the business in understanding the evolvi...

Promoted
VirtualVocations
Queens, New York

Director, Solutions Engineering. ...

Promoted
Icahn School of Medicine at Mount Sinai
New York, New York

The Scientific Computing and Data division of the Icahn School of Medicine at Mount Sinai is seeking a highly-motivated and accomplished Senior Web Developer with demonstrated experience in designing, building, deploying, and maintaining websites and web applications. The successful candidate will c...

Promoted
New York City Department of Transportation
New York, New York

The Senior Director of Accessibility will be assigned to the New York City Mayor's Office for People with Disabilities (MOPD) and will serve as MOPD's in-house expert and main point of contact on matters relating to physical accessibility. A baccalaureate degree from an accredited college in enginee...

Promoted
Presbyterian Senior Living – Administrative Office
New York, New York

At Presbyterian Senior Living, we recognize the value of our employees and strive to create a workplace culture that fosters personal and professional growth. The Director of Talent Acquisition will develop and implement talent acquisition strategies to uphold the highest standards for our organizat...

VIZIO
New York, New York

Solid understanding of predictive analytics, mathematical modeling, and statistics (theory, algorithms, and application). High sense of ownership and results driven. Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and the #1 Sound Bar Brand in America. In addition to ba...

ArchCare
New York, New York

Meet with Facilities Management Department heads, on a regularly scheduled basis, and solicit advice from inter-department Directors/supervisors concerning the operation of the departments, assist in identifying and correcting problem areas, and/or the improvement of services. As the Continuing Care...