Operations Clerk

Description

Network Health's success is rooted in its mission to enhance the life, health and wellness of the people we serve. It drives the decisions we make, including the people we choose to join our growing team.

Due to an internal promotion, Network Health is seeking an Operations Clerk who will provide in-office support to our Operations department management and staff in our Brookfield, WI location.

The person in this role will have the responsibility to perform a variety of day to day organizing, coordinating, communication, record keeping, keeping of accurate records of incoming and outgoing mail for assigned departments, and special projects.

The Operations Clerk will assist other departments and provide back up coverage for our Receptionist as needed.

Essential Job Duties :

• Demonstrate commitment and behavior aligned with the philosophy, mission, values, and vision of Network Health
• Appropriately apply all organizational, regulatory, and credentialing principles, procedures, requirements, regulations, and policies
• Opens, sorts and stamps U.S. and interdepartmental mail according to established applicable department guidelines and record in QuickBase as needed.
• Performs various support duties for the applicable department, e.g., types letters, memos, reports, creates spreadsheets and graphs using computer software, answers telephones, scanning, photocopying, and faxing.
• Prepare and edit reports, correspondence, communications, presentations, and other documents. Proofreads copy for spelling, grammar, and layout, making appropriate changes.

Responsible for accuracy and clarity of final copy.

• Establish, maintain, and update filing system for documents and reference materials. Retrieves information from files when needed.
• Prepares weekly and monthly statistical reports as needed. Creates and maintains various internal forms.
• Orders necessary special supplies for the applicable department, e.g., letterhead, envelopes, special forms, etc.
• Responds to requests for information for the applicable department.
• Coordinates and maintains calendars for the applicable department. Maintains various department files.
• Works independently and within a team on special nonrecurring and ongoing projects. May function as project manager or team member for special projects.
• Provides back up coverage for Receptionist as assigned.
• Performs other duties as assigned.

Member Experience Team Additional Responsibilities

• Create, edit, and maintain databases as required.
• Arrange and coordinate meetings and events. May include making catering arrangements, set up and take down.
• Record, transcribe and distribute meeting minutes.
• Answer and manage incoming phone calls and enter voicemails on Voicemail Tracker which is on the Customer Service QuickBase.

Takes messages, answers, or directs questions to appropriate internal stakeholder.

• Check faxes every hour throughout the day and forward to the appropriate member of the Member Experience team.
• Process and distribute Payment Option Forms and Housing Forms as needed.
• Complete invoice paperwork for Member Experience team and submit to proper approver.

Minimum Education Required :

High School Diploma or equivalent

Minimum Related Years of Experience ( per minimum education ) Required :

• At least four years of experience in an administrative support role or fast-paced office setting.
• Managing of incoming and outgoing mail and packages.
• 2 or more years' experience in the insurance industry preferred.
• Previous customer service experience a plus
• Knowledge of insurance principles, claims, or applications a plus.

Functional Skills :

• Intermediate Microsoft Office skill, including Excel, Outlook, and Word. Ability to learn and navigate multiple programs to find information.
• Basic medical terminology knowledge, including a basic understanding of medical claims.
• Daily coordination of outgoing mail to members for work at home staff to members.
• Knowledge of standard office administrative best practices and procedures for light maintenance.
• Ability to plan and organize work around frequent interruptions.
• Ability to work independently or as part of a team.
• Ability to gather and analyze data.
• Ability to follow written or verbal direction.
• Strong personal credibility with the ability to build relationships with internal and external stakeholders.
• Ability to communicate clearly and succinctly, verbally and in writing in both informal and formal settings.
• Review operating practices and implement efficiencies where necessary.

This position will be based at our office in Brookfield, WI and is not eligible for remote work at this time.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.