Provide one-on-one guidance, support, education, referrals, coordination of care, and other assistance to patients as they move through the healthcare continuum.
MINIMUM QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. High School Diploma or GED equivalent
CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position.
They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Develops relationships with participating physicians and service providers.
2. Liaising with medical providers.
3. Guiding patients to appointments
4. Coordinating the logistics for plan adherence-appointments
5. Supporting patient family members
WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Cognizant of environmental factors, infection control issues and maintains a safe environment.
SKILLS AND ABILITIES :
1. Ability to be scheduled for work based on operational needs of the hospital.
2. Possesses the ability to deal tactfully and harmoniously with guests.
3. Demonstrate effective communication skills with all stakeholders (e.g., patients, employer staff, payer contacts).
4. Ability to work in compassionate, supportive and collaborative ways with patients and families in an acute medical setting.
5. Good interpersonal and communication skills with the ability to handle the pressures related to serious life crises and chronic disease situations.
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