Video-Phone Interpreter

Job Title : Language Interpreter

Location : Work at Home position in the US (except in California)

Position : Video-Phone Interpreter

Position Overview :

The Language Video-Telephone- Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Hmong, Pashto, Karen, Laotian and English speakers.

The interpreter breaks the communication barrier in various industries : Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter processes information quickly and concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous and uses appropriate, terminology and understands standard industry procedures and practices.

The video and audio interpreting sessions may involve simple or complex, technical, or non-technical subjects. However, this position does not involve written translation;

translators and other skilled linguists are encouraged to apply. The interpreters translate verbally.

This is a remote position. The Interpreter works from his / her home office. It is essential to ensure a quiet & secure environment.

Essential Job Functions

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video and audio training sessions.
• Deliver interpretation services via video and expediently type data on a company-provided device, such as a laptop, to perform the job's essential functions.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the video and audio interpreting sessions.
• Remain calm during video and audio interpreting sessions if one of the speakers is incoherent or upset, especially in emergencies such as 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client's permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Qualifications

• Fluency in Hmong, Pashto, Karen, Laotian and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to any Kelly technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Legally authorized to work in the US.
• High school diploma or equivalent.
• Ability to read and write the requested languages highly preferred.

PERKS :

• Paid hourly vs by the minute
• W2 vs 1099
• Paid weekly (every Friday)
• Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
• Weekly electronic pay options
• Employee Perks
• Free online training campus available
• Employee assistance program (EAP) available at no cost

Based on your location, a post-offer, a pre-employment background check and / or drug screen may be required

Technical Requirements :

• High-speeded Internet connection for work-related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
• Your home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair.
• A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity : Satellite service is not permissible.
• Must have access to a quiet space free from background noise or distraction.

Physical Requirements :

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer and webcam for most of the workday.
• Must use a headset for prolonged periods. Must be able to operate company-provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• May be exposed to moderate noise levels, i.e., computer, audio, telephone.

Kelly Services is an equal opportunity employer, meaning that employment opportunities are made and offered to individual color out regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.

Kelly will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to perform all the position's essential functions safely.

Please let us know immediately if you require accommodations to complete this application and the interview process.

You should know Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.

A Kelly recruiter will confirm and share more details with you during the interview process.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®

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Helping you find what's next is what we're all about. We know what's going on in the evolving world of work just ask the 440,000 people we employ each year.

Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity.

It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.