Overview :
Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast.
Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.
Responsibilities :
The Call Center Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls tasks & messages.
The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.
This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.
Qualifications :
Minimum Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry / environment
N / A
Excellent interpersonal organizational and customer service skills are essential
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Communicate effectively in the English language in person on the phone & in writing
Preferred Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones / ACD phones environment preferred
Medical terminology preferred
Call Center Rep
The Call Center Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate...
Patient Service Rep/call Center Rep
Firm employs over 1,000 s Patient, Call Center, Service, Retail, Staffing. ...
Call Center Rep
The Call Center Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate...
Forex / Crypto Trader - Work From Home
This is a remote/work from home position. As a contract business, traders will be their own boss, with the opportunity to work full-time or part-time from anywhere in the world with a high-speed internet connection. We are seeking individuals with an entrepreneurial mindset who are driven to succeed...
Product Tester – No experience – Work from Home
Telecommute (you can work from home, work or school). Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or sea...
Customer Service QA Grievance Specialist
Department: Quality Assurance / Customer Service. The Quality Assurance Grievance Representative is responsible for managing and resolving customer grievances related to product or service quality issues. Receive, review, and process customer grievances related to product or service quality. Work wi...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Tax Professional - Cpa - Work From Home - 2+yrs Paid Tax Experience Required
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. You possess an active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of ...
Customer Service Representative
Join our growing team of Customer Service Representatives. The ideal candidate, will not only be bilingual in Spanish, but also Customer Service focused, and has some Call Center experience. Deliver high quality customer service support. Respond and resolve general customer inquiries through phone, ...
Customer Service Representative
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. We are looking for a qualified customer service representative (CSR) to join our team. The target is to ensure excellent service standards, respond efficiently to customer inquiries an...