Desktop Support Technician

Description :

Our client supports approximately 4,000 faculty, staff, graduate students, and undergraduates. The team member will contribute as a member of the ITSG, reporting directly to the supervisor of the end-user support team.

This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and general support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team.

The team member will work with and understand the needs of the clients, which include faculty, students, and staff, in order for the communities to achieve their mission.

Skills :

Desktop, Support, Windows 10, mac, Troubleshooting, Customer service, Windows, Active directory, Hardware, Imaging, Help desk, Help desk support, Technical support, Deployment, Service desk, Printers

Top Skills Details :

Desktop,Support,Windows 10,mac,Troubleshooting,Customer service,Windows,Active directory,Hardware,Imaging

Additional Skills & Qualifications :

Required Qualifications :

Bachelor’s degree with at least three years’ experience or equivalent combination required. A minimum of three years support experience in a desktop support role is required.

• Experience with Macintosh and Microsoft Operating Systems.
• Strong team member, interpersonal, organizational, written and verbal communication skills necessary. As the role provides advice and problem resolution for the community.

Organizational skills, the ability to manage multiple tasks at the same time, the ability to take initiative are essential, the ability to work under pressure.

• Ability to provide excellent customer service utilizing qualities that include patience, attentiveness, clear communication skills, ability to use positive language, tenacity, and a calming presence.
• Must be able to analyze needs and solve problems in a highly interrelated, networked computing environment. This involves understanding the interactions of multiple services on several different computer operating systems using a variety of network protocols.
• Strong ability to rapidly learn and understand technical material and to communicate technical information clearly to people with a wide range of technical sophistication.
• Experience in end user documentation, and training documentation is highly desirable.
• Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays, and work until the problems have been resolved.
• Experience with Audio Visual and Distance Learning is a plus.

Experience Level : Intermediate Level

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.