Desktop Support Technician

Description :

Our client is looking for a desktop support technician to provide onsite support at their NYC office. This person will be alongside one other technician, supporting 70-80 employees.

Being in a customer support role, you will have the opportunity to learn existing business processes and provide technology feedback and suggestions to the team.

This person will be responsible for providing level 1-2 onsite technical support, anything that they are not able to resolve they can escalate to the team in Baltimore.

There will be opportunities to be proactive in support resolution by finding ways to enhance efficiency and quality of service to the client's colleagues.

Day to day this person will be responsible for troubleshooting hardware / software issues, imaging and upgrading devices, they are an O365 and Windows 10 environment.

Interpersonal skills are extremely important for this role, they are looking for someone that is comfortable providing face to face support.

oEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Accrued Sick time

Skills :

windows 10, desktop, support, active directory

Top Skills Details :

windows 10,desktop,support,active directory

Additional Skills & Qualifications :

Possess customer service and interpersonal skills

Possess excellent time management skills

Experience Level : Intermediate Level

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.