Dispatcher
Job Description
Job Description
Dispatcher
Who are we?
Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more.
With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace.
Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children’s Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more.
Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.
What you will do :
- Oversee all work orders for your designated market
- Serve as an intermediary between site management (40+) & field technicians to ensure that service & maintenance are completed in a timely manner.
- Review all submitted orders from sites and translate to work orders for technicians.
- Be a point of contact from submittal to completion.
- Maintain proper communication with sites and technicians to ensure work is completed and proper timelines are given.
- Work alongside the maintenance & IT supervisors for critical site issues.
- Constant communication with the purchasing department to ensure parts and equipment are ordered and delivered in a timely manner to ensure completion of work orders.
- Assign and route work orders to technicians
- Other duties as assigned by site management.
What you possess :
- High fluency with computers & current software
- Familiarity with a CMS or ERP (ticket) system
- Ability to provide technical support.
- Typing proficiencies
- Ability to multi-task and work as a team.
- Clear, strong verbal & written communication is a must
- Familiarity of Office 365
- Carwash system knowledge is preferred but not required
- Prior experience in routing and dispatching.
- Flexible schedule
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