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Support Team Lead

VirtualVocations
Paterson, New Jersey, United States
Full-time

A company is looking for a Support Team Lead to manage and inspire their Customer Support team.Key ResponsibilitiesLead and mentor a remote team of Customer Support RepresentativesHandle escalated support issues and provide strategic solutionsMonitor team performance and conduct training sessions on best practicesRequired Qualifications3+ years of experience in customer support within a SaaS companyStrong understanding of software applications and ability to learn complex systemsExperience in managing team schedules for optimal support coverageFluency in English;

knowledge of an additional language is an assetExperience with CRM, marketing automation, and email marketing platforms is a plus

13 hours ago
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