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Senior Director Contact Center Solutions

VirtualVocations
Fort Worth, Texas, United States
Full-time

A company is looking for a Senior Director - Business Solution Owner, Contact Center Solutions, Customer Experience.Key ResponsibilitiesDrive client-specific solution architecture and development in a complex technology environmentCollaborate with cross-functional leaders to build partnerships and align marketing with sales strategiesDevelop a product / solution roadmap and identify opportunities for internal migrations from legacy solutionsRequired QualificationsBachelor's degree in Computer Science, Information Systems, Public Health or Administration, or equivalent experience12 years of experience in product management, including creating product vision and roadmapsExperience with enterprise-facing products such as SaaS platforms and APIsFluency with Medicaid market dynamics and trendsExperience with AI and machine learning technologies applied to customer service or contact centers

8 days ago
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