Director of Strategy, Analytics & Business Operations

Director Of Strategy & Operations

Pinch is a tech-enabled marketplace empowering healthcare entrepreneurs to launch and grow thriving aesthetics practices without leaving their day job. We're building a startup that helps Nurse Practitioners focus on delivering aesthetics services to clients in the comfort of their own home. Pinch is founded by a surgeon and a former SpotHero executive, funded by Chicago's top venture capitalist firms, scaling quickly and looking for a key leader to join our team.

We're seeking a highly driven, analytical, and execution-focused Director of Strategy & Operations to serve as the right hand to our CEO. This is a high-ownership role for someone who thrives in both strategy and executionable to zoom out to see the big picture and dive in to get things done. You'll be responsible for launching and scaling new markets, owning data and reporting, and driving strategic projects from ideation to delivery. You'll get to act as a strategic thought partner to the CEO, providing analysis, insights, and execution support across the business.

Key responsibilities include :

• Leading new market launches end-to-endplanning, execution, and post-launch growth in partnership with supply, demand and operations teams
• Running weekly business review and monthly retros for market performance
• Owning ideation, experimentation and strategies to accelerate market growth
• Owning the playbooks and project management for scaling nationally
• Owning from ideation through development and analysis all company dashboards, KPIs, analytics (Looker, Google Sheets, PostHog) and ad-hoc financial analysis
• Ensuring the business is running on accurate, timely, and actionable data the team understands
• Leading or assisting with business reviews, retros, and planning sessions
• Working closely with CEO on financial planning and analysis
• Driving strategic initiatives from idea to launchstructuring ambiguous problems, identifying opportunities, and delivering results
• Types of projects may include : developing strategies to increase provider utilization, optimizing workflows to help internal teams have more impact, building strategic partnerships to expand client acquisition, playing product manager on select technology projects, researching new services offerings for clients or providers, leveraging SaaS tools and AI to automate repetitive processes, owning a recruiting process to onboarding new team members, optimizing our unit economics and internal processes, owning the new product pipeline